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Only stayed here for 2 nights but glad it wasn’t more. We checked in after lunch and asked if we could upgrade the room to a room with separate lounge as our son was a bit ill and needed his own space to sleep, the hotel had this available but it would be double the price we paid, could have just booked 2 separate bedrooms for that much so we declined. On checking in we also advised we had to leave early on the Friday morning but were told that cold food would be available to us which we were happy for, on check out at 5:30am the restaurant was locked up tight and pitch black and the night porter knew nothing of us departing early so we had no breakfast, we then had breakfast at Subway at the airport which set us back €50. 🤯 After unpacking we decided to get a snack as we hadn’t had lunch but to our shock there was no food available anywhere except some crisps on a plate at the bar which is also the bar/cafeteria according to signs, this is a 4 star all inclusive hotel and even though we were half board you would expect them to have food available outside of breakfast, lunch and dinner. Dinner wasn’t available until 7:30 and by now we were all hungry so decided to venture out to find a bar or supermarket, everything close by was all closed so we asked reception if they knew where we could get food and after their suggestions which we had already tried they just said they don’t know then. We then had to trek 45 minutes to a supermarket to get food and bought enough for the next day too. The hotel bar does’t cater for toddlers and could only offer orange juice or fizzy drinks, thankfully we bought apple juice from the supermarket. The bedroom was quite basic and dated with no tea or coffee making facilities, the bathroom was grubby around the shower seals and taps and very tired looking. On our first night there was a flamenco show that started at 9:30pm until 11:15pm, way too late for our son who was already asleep when it started, the music was then so loud it kept us awake until it finished, thankfully nothing too loud the second night. This is definitely not a 4 star hotel and 100% never ever stay here again.

We spent a week here in September and we have already booked to come back next year.We booked a club double room and the balcony was enormous , we had a table and chairs and sun beds and all with a sea view, the room was cleaned every day to a high standard and the internet was faster than we have at home.All the staff were so friendly and nothing was too much trouble for them.Big shout out to the lovely ladies on reception who made us feel so welcome, the food was one of the best all inclusive we have ever stayed in, we always found sun beds no matter what time of day we went to the pool. Pool bar snacks were made fresh and the drinks were all branded spirits. I would recommend this hotel to anyone wanting a good hotel.

We stayed at Valle del Este (VdE) in Nov/Dec 2021 for 28 nights. It is difficult for any hotel to maintain high standards for that length of time but VdE hotel achieved it. We were on half-board and had been concerned that, for such a long stay, the food would be too repetitive or not up to standard. However, that was not the case. The variety and quality of food was excellent both at breakfast and dinner. Housekeeping was similarly high-quality. The room was always serviced thoroughly, very clean and well-equipped. There were only a couple of 'blots on the copybook' neither relating to hotel standards but to the management/policies of the hotel. On one occasion, we wished to have lunch instead of dinner (and were going to be joined by 6 others) but reception gave a firm ”no” and were intransigent on the issue. Not good! The second issue is there new, and high-quality golf practice area. Despite being guests in a 'golf hotel' (and staying for a whole month) we were told (again in no uncertain terms) that the practice area was off-limits to everyone other than those on coaching holidays. This was despite the fact that the practice facility remained empty for more than 90% of our stay. This is a GOLF HOTEL and the facility is advertised on their website. There is NO indication that the facility cannot be used! To summarise, excellent room, food and housekeeping but there is no 'joined-up' or business mentality in some of the management.