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It was very, very difficult to get to this hotel by car; I had to leave the car and walk down a hill for about 5 minutes to get to the hotel; once I got to the hotel, I asked the receptionist how I could get the car down; she told me to drive around some streets and then press a ring and tell them that you'll be staying in the hotel, then they'll let you drive through the street leading to the hotel; after about 8 minutes driving around, Thank God, I finally found the bell, and I explained that I'd be staying in the hotel. When I arrived at the hotel, we had another issue: the hotel parking was very tight for my rental VW Tiguan. I tried to park the car in different ways, but it was so tight. I've been driving for over 30 years, and I've never seen basement parking as tight as this, so avoid it at all costs. The hotel had no alternative parking except to park somewhere around the city away from the hotel, as there was no parking anywhere near this hotel.

This hotel is located very well, the opposite room is very poorly soundproofed, it ignores the main street and all sounds can be heard, the hotel is 4*, very neglected, the whole hotel now needs reform, maintenance leaves many shortcomings, air conditioning breaks out On the first day, throwing water on the floor, the solution, in case our feet slipped and the air was damaged, so to me, it was as if it were 2* towels on the hotel floor, I will not repeat.

This hotel has a great staff and quite helpful. The room is nice but the bathroom is extremely small and hard to use. Thus is the biggest issue with the place. Good value for your money if you’re looking at a clean place. I would stay again. About 1 km from the church.

My partner and I are staying at Hotel Rice Reyes Católico in a group booking as part of an arts festival in beautiful Burgos, Spain. We have been in Burgos 17 times (but who’s counting?), so we know the town and the hotels. When we arrived at the hotel and went to our room, it was stuffy. We turned on the air conditioning, but nothing happened. No cool air came out of the vents. We left, had dinner, and returned around 11 p.m. Still no air. We asked the night desk clerk about the AC. He said, “Do you have a fan?” We said that we didn’t, but when we entered our room, we saw that a fan had been brought to the room. This fan was our air conditioning. In Spain. In July. On day four of our stay, the fan is still our AC, despite repeated requests to the front disk to have the AC fixed. The response is always, “We hope that the AC will be fixed today.” Hopes and prayers, y’all. Our room, upgraded from a basic domicile, is barely large enough for two people and their luggage. The closet space is minimal, and you can’t hang a suit jacket without it touching the.bottom of the closet. This is a dorm room or a youth hostel, not a hotel. Furthermore, our upgraded room is on the back of the hotel, with a view of a concrete wall. Charming… And then there’s the smell of sewerage that permeates not only our room, but the rooms of our colleagues. Funky and nasty, to say the least. The breakfasts are barely adequate. The soggy tortilla, the most typical dish in Spain, is inedible. Really? If you are planning to visit Burgos, one of the preeminent smaller towns in Spain, with the most impressive cathedral in the country, please do yourself a favor and don’t stay at this sinkhole of a hotel. There are plenty of better affordable options. The hotel has the nerve to call itself a four-star operation. It’s a two-star hotel at best, and given our experience, it’s actually a one-star establishment. Avoid at all costs.

Lo mejor del hotel es el personal simpático. Cuando llegamos hubo obras justamente delante del Hotel. Claro que no es la culpa del hotel pero molesta. En el cuarto hizo bastante calor a causa de las ventanas que no se podían ni abrir ni cerrar bien con cortinas. Cuando nos duchamos fue peor.

Ines and Jenny at the front desk handled multiple issues and requests with a high-level of professionalism and courtesy. Articulate and efficient, they merit special mention as well as the very kind young man who checked me in. These exceptional professionals are the reason I am rating this hotel a 5 out of 5. -John Stubbs, Rm 111, Apr 13-15

We spent one night at this hotel and occupied two adjoining premium rooms. I don't think we will return to this hotel the next time we visit Burgos. Let's start with the positive points: the staff, the location, the breakfast, the characteristic perfume in the lobby. As for the disappointing/surprising points: A global advanced state of wear and tear (knocks, marks, stains), a surprisingly noisy lift with a warped cabin, a postage stamp-sized television, a sloping washbasin where water stagnates, a composite bathtub that makes worrying cracking noises, missing soap, the air temperature in the corridors is far too high... The main fault remains the capacity of the car park which is ridiculous. The hotel does not reserve the parking spaces, which allows it by refusing to cancel rooms after 6pm not to lose clients who would not be lucky enough to arrive early enough to have a space in the garage located in the basement. we arrived at 8pm and this was our case. The most surprising thing was the impossibility to reach the reception by phone on the two numbers provided. About ten calls made by two different phones during more than an hour were all picked up automatically, nobody answered but we could hear the background noise of the reception. When we arrived, the reception noticed the problem, expressed its surprise but did nothing to correct the problem at the time. Strange... We definitely expect more from a 4 stars hotel.