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No pick-up bus, no elevator

We were a large group of Americans stranded at the end of a student exchange program and were delayed home by a week due to a freak snowstorm in Munich. Every individual at the Soller Business Hotel went out of their way to be helpful, kind and accommodating. Our first night we were stranded at an adjacent hotel and it was a horrible experience. When our second night sent us here we were so weary and frazzled, but even at 1 in the morning we were greeted by S, compassionate and lovely. Then we walked into our beautiful rooms and felt a little more calm. Throughout the week we made friends with the manager, the awesome desk staff, servers and the gentlemen manning the bar. Being stranded is not an experience I wish to repeat, but this hotel and its superstar staff made everything a lot better.

It's a basic, overnight airport hotel but the 2 members of staff on duty on the evening of 27 October dealt quickly, efficiently and politely with the influx of stranded Lufthansa passengers. Rooms are very comfortable, quiet and surprisingly large and quirky. It's not a destination hotel obviously but serves its purpose well.

Amazing, very cozy and nice experience. The room was big and clean. The bathroom was very fancy and nice. We asked for a big bed with one, whole mattress and got it, slept very well in it. The service was great, English speaking and friendly and we felt very welcomed. We really enjoyed our stay there!

Likes: Hotel was clean and quite (Good windows insulated the jet sounds quite well). Cool vibe in lobby and bar. Breakfast was good. Dislikes: 25 Euro for early check in - Why? Room was ready-to-go - High vacancy at this place... Profiteering I think. Advertised an airport shuttle online - Turns out it is only one way (hotel to airport) so add 25 Euro for taxi from MUC to hotel, plus 15 Euro to return to MUC via the shuttle - So 40 to 50 Euro extra for the Munich ”Airport Hotel” - Probably worth the few extra Euro to stay at the actual airport hotel on premise (The Hilton). Also - Hotel is sprawling, so consider this if you have any sort of mobility issue. I got little sympathy for my bad knee. It was explained that because there was a party with loud music until midnight, I had to decide between a slumber disturbed, or a hike from the lobby. May have been forgivable if they offered assistance to get to my room... Nope... In a business park with no sign outside (challenging for my cab driver to find) One darkening drape to narrow (by 30 cm) for window so a very bright morning.

Good location close to airport. Welcome was pleasant on reception and room was very clean and modern. Reception loaned my a phone charger and was very grateful. Very happy so far. I had travelled for most of the day and was very hungry. When I requested food I was told kitchen was now closed. I asked if they could accommodate me with anything, sandwich or a bowl of soup as I had not eaten for 7 hours. I was told crisps and chocolate. I asked what time did the kitchen close, 10pm... the time was now 10.02. How disappointed was I that no effort to offer me anything under the circumstances or even attempt to speak with anyone. It was a case of closed and tough. i asked to speak to a manager and was told we didn't have one on until the morning. As a diamond member I have shown my loyalty to Hilton but this sheer lack of care and customer service was a big disappointment. I asked why she could do nothing and she said they had a big group in.. I see a table of 10, I do not constitute this as a big group and if a restaurant cannot cope with 10 people, they shouldn't be running a restaurant. Not often I get around to writing a review but I feel very strong about the lousy attempt to try and help a customer who by the way pays your wages.

The front desk is friendly and English is very fluent. The breakfast is very good, there are many varieties, and we are suitable for those who don't mind Western food. The coffee is great. The hotel's airport bus is ten euros a person. I called Uber, 12 euros. The use of Uber in Europe is as convenient and practical as using drip in the country. Uber to the city is about 55 euros.

I wanted a comfortable hotel for one night, as close as possible to Munich Airport for an early morning flight. This did fit the bill for my needs. It's a bit quirky - not much to look at from the outside and in the middle of a business park, and there is nothing nearby - but the room was clean, comfortable and very quiet, the shower and AC worked very well, and the airport shuttle got me to the airport when I needed to be there. The hotel has pizza available, and you can purchase wine and beer from a machine (not sure I've ever done that before.) So it provided what I needed for one night, because I did not have a car. I'm not sure I'd stay here again though, unless I had a car. It's just a bit too far from the town of Halbergmoos to take advantage of any restaurants, etc. I had thought of walking back to the town for dinner, but I was tired and it did not feel safe. Also, the bus driver of the bus that was supposed to get me there from the Halbergmoos train station, did not know of the stop I was supposed to use, so I ended up having to pay a taxi to get to the hotel. Next time I'll just stay at one of the hotels that the bus DID stop at. But if you have a car and are looking for a clean basic hotel, it's just fine.

Hotel is fine, the staff is nice. Novotel airport is easy to reach by the public bus shuttle. No issue to catch a flight even very early in the morning. Rooms are very well equipped and comfortable. The squarish ”sleeping factory” design of the hotel features long corridors flanked with rabbit holes doors... Depending on where your room is located by reaching the lift, your daily jogging is done.

The Hotel has great staff and fabulous location to the airport! The staff are without exception professional and friendly! Very impressed! The spa pool area with a bar and food service onsite is world class. In fact that facility is worth the visit and I certainly will be back! The restaurant also fabulous and a Michelins star restaurant is part of this great hotel! The one thing I do not understand, why not give one free bottle of water to the vary world traveller paying top dollars to stay. There is zero water unless you pay 6euro for a bottle! Penny pinching, for a 180 euro plus room hotel of this class. Ernst from New Zealand