Find the Cheap Etelsen Hotels

I drove from Sweden to the UK and needed a pit stop on the way. I have Diamond status with BW Rewards Member and therefore try to stay at BW Hotels when possible. This hotel fit the bill and I rewards points to pay for the stay. Location: very easy access from the Autobahn. There is plenty of parking available. Check in: quick and the lady who checked me in was friendly and helpful. Room: my room was on the third floor. I slipped on the door lock knob trying to lock the door and sliced open quite a deep wound on my eight index finger. Take care when locking the door as the spiky lock knob evidently is quite sharp. The lady in the reception gave me four bandaids. The room is of a good size, has a comfortable bed, a large TV with only one English language channel (news), an armchair, a work area, tea and coffee making facilities and a bathroom. I followed the instructions for the heating but I could not get it to work. I did not mention it to the hotel as the room may have been cooler than whatI prefer but it was not terribly cold. Wifi: the complimentary wifi was sufficient for my needs. Breakfast: the breakfast is not included and costs €11.50. It is a continental breakfast buffet with cereals, a few hot options, bread rolls, yoghurt, some fresh fruit, cheese etc. Overall: I would stay here again. The staff is great. The man who worked in the morning when I checked out was excellent and deserves a special mention. I do not remember his name but he had a double name and had studied biology.

We booked the 'activity special' getaway at this hotel. This included two nights, breakfast, one evening dinner, use of pool and sauna, the use of the bowling alley and a lunch bag on the first day for a hike. Lets start with the positive: The hotel is very clean. The breakfast was very good and there was lots to choose from. The coffee there was good also. It was nice having the option to use the pool and sauna. The rooms are very spacious and the quiet. Now the negative: Before booking this hotel, we had a nice phone call with someone to explain to them that we would need a room for someone with a wheelchair. He was very accommodating and booked three rooms for us, right beside each other, one of which was the handicapped friendly room. Upon arrival, they informed us that they would have to take out a baby bed of said room as it was accidentally booked for someone else. This didn't bother us too much as it got resolved very quickly, but it was a foreshadowing of their unorganisedness. Included in the 'active special' getaway was the use of the bowling alley. We were at the hotel from Saturday til Monday and were going to go bowling Sunday night. Sunday morning, we were going to book it for that evening and they told us it would be closed. This should have been communication upon arrival, or better yet, when booking this hotel. Don't sell a two day special, when one of the activities is not available as advertised one out of the two nights. On their homepage, it says that the pool will close at 10pm. Upon arrival, the owner informed us that it will be closing at 9:30pm that night already. Later that evening, we just got out of the sauna at 9:10pm and were going to enjoy the pool for the remaining 20 minutes when the owner showed up and said he was going to close it down already. He then let us swim a few more rounds, but still. Would it be so bad to come at 9:30pm to close it when you said you would and not at 9:15pm when people are still using it? The next evening, the lights in the pool were also already off at 7:30pm when the pool was supposed to be open until 8pm. Additionally, the 'hot tub' was hardly warm sadly. The evening we used the pool, a nice young lady lent us towels and bathing robes. We had to give a deposit and would get it back upon check out. Once checkout came around the corner, they forgot to give us the deposit of 30 euros back. We had to go back to reception and they fixed that problem but informed us that we were just getting back 15, as the other 15 was for cleaning of the robes. What a surprise that was to us. I informed them that no one had told us about this, otherwise we wouldn't have asked for them. The owner asked if I'm sure no one told us. I explained who was at the reception that night and that she failed to mention this. He then replied 'okay then, there are instructions about this fee listed (we never saw them) but since she did not tell you, we will give you the money back and will have her pay for it'.