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El hotel no cumple normas minimas de seguridad en estacionamientos. No pude salir del hotel, porque otros pasajeros bloquearon accesos a estos, estacionandose incluso sobre la vereda. Lo curioso es que el hotel coloco conos, avalando a los clientes mal estacionados. Lo mas grave a mi juicio, es que incluso bloquean los accesos al hotel. En una emergencia real, un incendio por ejemplo sería un real desastre. Hice ver esta situación a la recepción quien me informo que los clientes ”no hacen caso”. Respuesta insolita tratándose de un hotel 5 estrellas. Como no podrán colocar barreras para impedir aquello. Además hay un estacionamiento con acceso por la calle de atrás, el cual se encuentra vacío, sin indicios de ser ocupado, y del cual tampoco informan. En mi opinión es una situación negligente del hotel , la cual reportare a la compañia en la cual trabajo. 11 julio 2023

You will ask why this title??? .... and it's because the hotel maintains the decoration, structure and style of the 80's .... but in excellent condition! what I really love! ... very clean and comfortable all the hotel, very good location near the center and a fabulous breakfast ..... It can also be highlighted the good properness of your employees that in my case I arrived before check-in and allowed me to leave the car in the garage to be able to move quietly through the city of Valdivia

I booked the same day in the morning, at Hotel Villa del Rio, which I did not come many years ago, but which I kept grateful memories. The hotel was very comfortable and comfortable and was very comfortable and comfortable. , as I had warned when booking, but everything started wrong at the reception. The manager, who rather looked like a infantry sergeant giving orders, invaded me prepotently and authoritarianly because he had already told me once (1) that I should send you the mobility pass to the hotel post and not to whatsapp. I made you see that there was no reason to treat me badly for that and your answer was that if I put you so much trouble, then I wouldn't host me. I will not continue to report the other details of the unpleasant episode, but I had to submit to the prepotence and poor education of Dona Fernanda (unnamed, because she didn't want to give it) because it was late to go to see another alternative; at another time, I had to submit to the prepotence and poor education of Dona Fernanda (unnamed, because she didn't want to give it) because it was too late to go to see another alternative. The hotel was very comfortable and very comfortable. I had to search for a car for my own and take everything for my own means; 2. ) There was no dining room, no bar, nor anything open at 21.30 hrs. and at the door of the hotel there was a big letter that prohibited delivery; 3. ) The refrigerator was empty, there were only two glasses inside it. The room was very good, but it was only the first of many. In the room there was another one who ordered to go to shoot “any waste” to a container in the hall at 30 m from the room. (...) The letterman also prohibited to use towels for demaquill**** or clean the shoes. I suggest better filter your audience or in your defect buy more towels. But of all, the most I liked was the one that was hanging behind the bathroom door and about which the receptionist didn't tell me: check out at 10.30 hs. (...) I suggest to replace the concept of “Check Out” by “Expulsion”, which would be more tone with the intention. But the glass shelter that filled the bathing garden times was insufficient to cover the front of the shower, so that the water was out and wet half of the rest of the bath, flowing to the bedroom coffin. I used a shower-out floor to dry, cats, which I had to screw several times. I hope my work has resulted from the taste of the administration. The next day I went to the breakfast that was served in a large room that was more than a dining room, It looked like a dance hall

We came a few years ago with my partner and now we return with our baby, the truth has declined much... sell that they have had improvements like a pool and tinjas, but in the medular are much worse. There is a lot of lack of maintenance, children's games are horrible, the green areas behind the hotel with very limited maintenance, breakfast has decreased considerably in quality and variety, staff is not yet available, and, for remate, although the staff is pleasant a receptionist did not give us any solution where to leave the baby's pan “Look they're going to clean no more, there's no option” were his sayings (seemed to be a joke) and the last day they never cleaned the room even though we had warned twice, if it had not complained we stayed as everything was... state of pieces as much as wasted No value what it costs, nor half, we won't come back

Beautiful hotel and excellent service. The view from the rooms is wonderful. The breakfast is very delicious and the view from the 12th floor is very beautiful. The kindness of the breakfast staff is remarkable. The rooms are large and comfortable with a nice view of the river. At night, we enjoyed a lovely evening at the hotel ******. Congratulations!