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This complaint involves a very troubling incident that took place at the Qualicum Beach Inn, Vancouver Island, on May 17th. We were assigned Room 105 when we initially booked into the hotel and paid $550.00 for our two night stay. First impressions of the room was that it was kinda dirty and not recently made up. Further inspection bore this out. Obvious that the floors had not been cleaned. The sheets on the first bed had not been changed as evident by the hair and flakes of skin on the sheets. The inspection of the second bed revealed something much more disgusting that we have never encountered on all our years of travel. There were several large brownish stains on the bottom sheet that appeared to be some type of bodily fluid. This was totally gross and could have posed a serious health hazard if the stains had contained an active pathogen of some type. We immediately reported this to Brad, the night manager, shortly after 8:00 PM on the 17th. Brad was rather muted in his response. He showed little emotion and did not offer an apology of any kind. He did acknowledge that this was not acceptable. I was very upset and told Brad I wanted a clean room. He gave us another room on the second floor for the remainder of our two night stay. We are very disappointed and upset how this whole situation was handled by Qualicum Beach management. The hotel took the position that the replacement room on the second floor was considered an upgrade which represented adequate compensation for our inconvenience. We never requested an upgraded room. We were puzzled by the hotel’s indifference to our outrage over the unsanitary conditions in the room. We were both very upset and distressed by the lack of an empathetic response to our situation. Most reputable hotels would have bent over backwards to make sure we were taken care of. Instead, we get ‘attitude’ from Brad and No Apology. The reality is that the Qualicum Beach Inn dropped the ball on this one. Disgusting dirty room, poor customer service and attitude. To address our concerns we expect an apology from the Qualicum Beach Inn and monetary compensation for our stress, anxiety and inconvenience caused by this incident. We sent a detailed email on May 22nd with photos of the soiled sheets to the General Manager, Irina Ciumac, outlining the basis of our complaint and our expectations for a resolution. We have not received a response of any kind from the Qualicum Beach Inn regarding this incident.

Stayed here for 2 nights on our way up Island on a week long trip. Had our 2 small dogs. We were so pleasantly surprised as we had read some bad reviews after booking. Possibly we stayed after a renovation. Dont know, but our room was spacious, bright and had very comfy beds and pillows, a little frig, micro and Kuerig. Nice big towels..(a MUST at a hotel at this price) everything very clean. A GREAT shower! Continental breakfast. I loved no carpets, having dogs, though they are well trained, but you never know. If I have and complaint it would be the lighting, which is recessed. No way to choose to light the beds only for reading and the bedside lamp is useless for that purpose. We love Parksville and would stay again, and would recommend.

We found this place not long after we got off the ferry at Departure Bay, Nanaimo , on the island, in Parksville . We didn't have a reservation, so my husband just went in and asked if they had a room. They did have one reasonably priced, so we took it for the night. Thanks for the popcorn ! We were also able to have our 2 little dogs there, which was great ! When we got in the room, I tried to turn the ac on, but it smelled dusty, so I shut it off. There wasn't any cover or filter on it, and it was dusty inside of it, so I left it off. We were only staying one night, so it was no big deal and wasn't too hot. Later thay evening we decided to see if we could get the room for another night and we were able to get the same room. It was, however, warmer the next night, so it would have been nice to put it on. The parking is free and well lit. There was a path close by to go down to the beach and a nice outdoor sitting area at the Inn. There is also an amusement place right next door with mimi golf, bumper boats, gelato, as well as other food. The room was clean with a table and chairs, a fridge, and a sm freezer and close to the departure bay ferry terminal. I would stay again if I got a room with working ac.

Recently, I had the opportunity to stay a couple of days at the Coast Parksville Hotel while attending a family matter. If you are looking for a wonderful place to enjoy your time in Parksville, you need not look any further than the Coast Parksville Hotel. Fresh renovations give a positive impression when you enter the room with microwave, sink, fridge, WIFI and relaxing views. The true value of any accommodation is the people that provide services to their guests, everyone at The Coast goes out of their way to make your stay a positive one. I would like to recognize Jufer, the gentlemen at the front desk, always has a pleasant smile, frequently asks if you require anything and an “Enjoy your Day, Sir”! I look forward to staying at the Coast Parksville Hotel again.

I had stayed at this motel in July for 1 night under the Air B and B and loved it. It was peaceful and where as we had neighbours on both sides, (one side had a family with young children.) Both were quiet and respectful of the space. Yes the place does need some repairs and painting but I saw that they were working on it so I was fine with that. Because of my experience in July, I took my older mother there for 2 days in August for some R and R due to some hard stuff going on in our family. Sadly that experience was very different. Lets start with the positives Location: Great location with the beach steps away and the boardwalk for walking, riding or jogging Free mini golf, A nice big grassy field in front with fire pits, volleyball net and swings. Lots of space for kids and families to roam around. Kitchenette; A full size fridge and very well stocked with appliances. Comfy beds Sadly, there were many CONS: Inside, our room had a broken patio door latch but I could use my thumb to lock it. When I went to report it the next morning, I was informed that there was a lock at the bottom to use. We should have been informed of that when we checked in. The bathmat was disintegrating and did not stick to the bottom of the tub and bits were coming off. I reported that the next day and was informed that “they would find me a new one if they had one”. We did receive a brand new one later that day. On one of the beds, the bedskirt was thrashed. It looked like a cat had ripped it apart. Boundaries: When we arrived, we had a family on one side that had a lot of people including young children and they spilled into our area a bit. The chairs were set up in a way that some people were looking directly at us whether we were inside or out. We chose to eat inside with the curtains closed as we did not want to be continually stared at. Later we had gone off and when we came back, the young children had left stuff on our picnic table and the adults allowed the children to ride their bikes on the cement patios right outside the patio door. The kids would stop in front of our door and stare at us. I don’t blame the children as they were young but no one stopped that behaviour. I love that the motel is family friendly and there is lots of room for the kids to roam. But that does not mean right outside our door in our patio area. Not sure that management could have done anything about that. Noise: We did go out later as the family had left for a while, but the other neighbours were very loud outside and smoking on the patio as well. Smoking anything is supposed to be 3 meters away. The smell drove us back inside. They woke us up around 1am both with loud voices in the next room and there was yelling and screaming in the parking lot along with horn honking and a motorcycle reving for a good few minutes. As there is no staff after midnight, they couldn’t have dealt with the situation anyway. Thankfully, we were leaving the next day otherwise we would h

The location of the hotel, nothing to say! Minutes from Parksville Beach! Every evening, walking out from the back door of the resort is the beach. The long boardwalk stretches along the beach to a long distance. Accompanied by the setting sun, couples are walking hand in hand, the elderly are leaning on crutches and sitting in wheelchairs, enjoying the fresh air by the sea and the beautiful sunset... The restaurant of the resort is a beautiful place for delicious food. In the evening, you can dine in the very emotional outdoor transparent restaurant in the backyard, which is unique! If it is not enough, the resort may have been built for a long time, and the facilities are a bit old, especially the elevator. The Tower Building only has one elevator, and the elevator and cargo elevator are mixed. Every time I have to wait for a long time, and I am stubborn...It is incomparable with the three-star hotel resorts in China... But the flaws do not conceal the virtues! The hotel's environment is first-class, and the beach view at dusk is beautiful! Post a short video and share!

Fabulous weekend, excellent facilities, great service. Ocean views are world class. Cedars Rest was excellent. Extended us several nice 'extras' because it was our anniversary. Quiet, peaceful setting on the ocean, fabulous beach.

Our group of nine, four adults and five teenagers spent seven days at this resort. We had two separate units and we had the units with three bedrooms. One of the bedrooms is actually its own studio suite which was kind of nice because it does have its own fridge and a little AC unit and it’s own separate bathroom so it was really, great actually We were in the 200 building facing the pool. If you’re not a lover of family resorts or kids this may not be the place for you or at least don’t face the pool lol. There are a number of different types of accommodations here and there are also some townhouses which I think are two bedroom suites which looked very nice. There’s also some villas, but they book up a year in advance And they overlook the ocean which is beautiful. We were on the third floor of the 200 building and we could see a little bit of the ocean from our balcony. The nice thing about our room was that it did face the pool, but it was really quite private because there was trees in front and when you’re sitting on the patio , you had a lot of privacy. The balcony had an overhang as well, which was nice. There’s also a gas barbeque on the balcony which we used a few times The AC units are the ones that vent outside and they’re decent enough. (Not central air like the townhomes had). The pool is open until 11 o’clock every night. The teenagers had complaints about the hot tub that it wasn’t hot enough, but overall the pool was fine. My couple complaints are just observations about the places that you may not want to have somebody above you if you’re in the Buildings where the condo/Apartment style units are. As I said we were on the third floor and this building is four floors and you could hear a lot of the people above you stomping around. Not a dealbreaker I mean we were fine with it, but they had little kids and they were ripping around quite a bit so it was kind of annoying when they would start at 6 AM. anyway it wasn’t that bad Just an observation. The property, at least in the apartment style condo units don’t get cleaned for the time that you’re here so you have to constantly ask for things when you run out such as toilet paper, sugar, those kinds of things. Parking could be a struggle from time to time because the place fills up a lot every night, especially on the weekends, but it was never a huge deal for our group. Overall experience here though was very good and we would return.