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Upon arrival to our room on Thursday 21 September 2023, we were absolutely appalled to see the state of the room. To name a few (with photographic/video evidencing our grievance), there was dust build up on surfaces, stained toilets from the urine of previous guests, dirty floors, mould build up on one of the bathroom showers and black long hairs on the shower floors. The apartment manager was immediately called to the room and questioned about the state of the room. At first, we were told that our concerns needed to be taken up with *********** rather than the apartment directly given we booked through ***********. We responded stating that cleanliness of the room had absolutely nothing to do with *********** and that the apartment is solely responsible for maintaining this. The manager then proceeded to advise us that a cleaner would be called back to the room and ordered to clean the entire room in the managers presence. We were assured that the room would be cleaned to an acceptable standard for us to be able to stay the next four nights. When we arrived back to the room, we noticed that the room was somewhat cleaned such as hairs removed and toilets bleached however it was still quite dirty. Nonetheless, given we witnessed partial attempt (even if minimal) to rectify the issue, we did not complain further or make any further grievances. However, on Saturday 23 September 2023, I noticed that under the flat sheet of the bedroom I had already been sleeping under for the past couple of days, was dried blood on the sheet directly under me. I was absolutely appalled and disgusted to learn that I was sleeping in a dirty bed with sheets not cleaned, with direct contact to my skin of someone else’s blood. Again, I have photographic and video graphic evidence to verify this grievance. Although reception was unstaffed at the time, there is signs within the apartment to confirm that the manager can be contacted where urgent. Multiple were attempts to contact the manager with no answer. A text message was also sent with no response (evidence can also be provided of this the sign left at reception, the call log confirming the attempted contacts and text message screenshot). Not only was there no answer, but there was no attempt to call back at any point that night or the next morning. My partner and I were not able to sleep that evening given the bed was in a completely unacceptable state. The next morning I proceeded to reception to voice my grievance and demand a refund. My concerns were completely dismissed. Whilst the manager was somewhat empathetic and confirmed that the issues found with the room were unacceptable, I was told to just send an email detailing my concerns. What is the point in hiring a manager if calls go unanswered, text messages go ignored and serious issues are raised like the above, that are shut down with no genuine attempt to rectify or help the customer? I was also told that it is not the fault of Genesis Apartments, but

Paradise island resort. Not vacuumed and really dirty around and behind furniture. 2 pots with tefal coming off, toxic. Kitchen CBS appear to have things just thrown in. No flannel unless you pay extra. No dish towel. Difficulty finding car park. Dw had cutlery left in, smelly, no powder to use. No bulbs work in lounge lamp. Sign to clean or get charged. Party of 7, drunk, disorderly, smoking and diving IN the pool. No answer from onsite mangement. Told desk following day and pretty much told there were no complaints. We know there were others complaining. Went on for hours. How do you complain when no management here and no answer on phone.Wish I'd checked the reviews before staying in this dirty room. Huge disappointment. The only benefits here are maybe a lovely pool and location. You could do a lot to tidy up the unit. I have photos of mess but can't upload them.

Most mornings I walk past the Langham Broadbeach gold coast, with my dogs and often comment, that I should stay there and see what it is like. So I bit the bullet and booked a room. And a reservation at Tang Court for lunch. From the moment we stepped out of the car, it was a superb atmosphere, and dripping with friendly service. Check-in was a breeze and we were given a full run down of the hotel. That was the only moment of regret, I didn't pack my swimsuit so couldn't get in the magnesium pool.....but I will go back for sure. Up to our to the room and it had the biggest bath, so bugger the magnesium pool. stopped by the lobby bar for a pre-lunch drink and service was quick and accurate. Then on to level 3, where we are greeted as though we are long lost friends and taken to our table. The food at Tang Court was next level and I even got a doggy bag.......so much food. Not cheap, but worth every cent and the experience. After our very long lunch it was back to the room to drop off the doggy bag and to explore the rest of the hotel. I took my glass of bubbles with me quite expecting to be told to leave it behind, but no, everyone just smiled warmly and I am sure had there been an open bottle somewhere they would have topped me up. As we are locals, I invited family down to check out the lodgings and was met with the appropriate ”ooo and aahhh!!!”. Back to the lobby bar and timed it perfectly to view the fireworks on the beach at Surfers. The bed was super comfy, great pillows and the curtains closed, made a princess sleeping paradise. Next morning it was a toss up to go to the café or the buffet breakfast. Glad we chose the buffet, $59 each and all you can eat. I definitely ate my $$$ worth. Checkout came too soon at 11am, but it was nice to have the extra hour and not the traditional 10am check-out. On checkout we of course were asked, did we have far to go home? not far I said.......about 900 metres. very pleased with our STAYCATION...........thankyou Langham,ill blow you a warm kiss as I walk past this week.

I recently stayed and had a pleasant experience overall. The room was clean and well-maintained, with comfortable bedding and modern amenities. The staff were friendly and responsive to any requests I had, making my stay even more enjoyable. The location of the hotel was convenient, close to major attractions and public transportation. The check-in and check-out process was smooth and efficient.

The apartment-style hotel feels like home. It is only a 10-minute walk from the Surfers Paradise Commercial Street. The large supermarket is economical and affordable to eat comfortably! Dining in Australia feels very expensive, so it’s better to buy something to cook in the hotel. The hotel is equipped with large and small pots, bowls, knives, and forks. They can make delicious and delicious. Sitting on the terrace and drinking an authentic Australian beer, Meidi what! ! You can also walk on the beach, blow the sea breeze, and watch the sunrise and sunset! ! Buy a ten-dollar bus 🚌 look, you can go to the outlets to take an unlimited number of buses and trains for one day. Good things are much cheaper! !

Great apartment close to a patrolled beach & everything Goldcoast has to offer. Tram stop at end of the street, easy walk to Coles, shops & Cavill mall. We could easily live here! The apartment we had was newly renovated & had ocean views (with a building in the way but still could still see the ocean), which we were very happy about. Morning coffee on the balcony was great! If you’re expecting a more modern apartment with room service, than this place is not for you. Quiet, Spacious 1 & 2 bedroom apartments with a full functional kitchen (no dishwasher), this is the place for you! - we had a 2 bedroom apartment. Big Comfy couch with unlimited Foxtel & Netflix, was great to snuggle up on & watch movies when the weather turned bad. It had cold aircon with fans in bedrooms. Mattress was also very comfortable. Small pool on site. Undercover parking. Building management was excellent & helpful also. We will be definitely staying here again when visiting the Goldcoast .

I would have really oved to give this accomodation a better review, but I need to settle for an 'Average' rating ths time, as it falls just a bit short from having a true claim to the 'luxury' accomodation that we we paid for and expected to stay at. Pros: - The location is unbeatable, right in the heart of Surfers Paradise. A short one-minute walk to Cavill Ave , and 5 min walk to the beach makes it incredibly convenient. - The breathtaking views from the large double balcony were the highlight of our stay. Overlooking the ocean, Surfers Paradise city, and Orchid Avenue. - The room was generously sized, providing ample space for our two families of four adults and two children. The inclusion of practical amenities like a fully equipped kitchen, fridge, microwave, and laundry facilities with washer and dryer were very handy. - The three pools, including a dedicated kids' pool, an indoor heated pool, and an adults-only area, provided a variety of options for relaxation. The large jacuzzi and sauna were a nice addition, making it an ideal spot for families or those seeking tranquility. Our kids had a lot of fun moving from pool to pool all day. - The pool bar offered a nice variety of cocktails, light snacks and refreshments which were conveneint for lazy pool days. - Check Out: Our flight was booked for the afternoon, and the reception manager alowed us to store our bags and use our key to use the pool area until it was time for us to leave for the airport. This allowed us to enjoy a few more hours being on 'holiday mode' and have access to showers etc before our trip back home. Cons: - Unfortunately, the cleanliness of our room, particularly the bathrooms, was below expected standards. Stains on the floor, near the toilet, and on the bathtub surface were noticeable and disappointing given the price! The carpet was also a bit old and worn looking. The balcony furniture was a big let down as well as it was cheap looking and in need of replacement. When investing in accommodations of this caliber, I naturally expect exceptionally higher levels of cleanliness & furnture that doesn't look like it belonsg in a council clean up. - One of the room's mattresses did not fit the base properly, causing it to move around easily. This created an unstable and uncomfortable sleeping experience. - Be prepared for longer-than-expected wait times for the elevators, especially during peak hours. Despite having 3 lifts operating at all times, exiting the building can become a time-consuming process so allow extra time if you are planning to be somewhere at a set time ie. booked tours/ dinner etc. - A concerning incident occurred during our stay when a water bottle full of water was thrown into the pool area from a high floor balcony. Although security responded promptly to investigate, it was a disconcerting experience, considering the pool area was busy and the bottle narrowly missed hitting someone. We were also given the impression this was

I will admit that I selected this hotel on price and location. Check in is a little difficult as you fave to arrive at a set time period or pre arrange before you get there. Called the front desk and was checked in without too much bother. Car park is underneath but you need the code to access, which you get on check in, so need to park somewhere in the meantime. Room was clean, equipped with everything I needed. There was also a kitchenette arrangement. It was at the rear and was relatively quiet. However, the place has a feeling of a half way house, or low income rentals. It seemed to me there were long-term residents. The hotel offers little, no food, nothing in fridge, no restaurant, no meals. There is a pool tho. For a cheap one night stay it was ok. Would I stay longer, I don't think so.

Staff are lovely. Pool and garden area are lovely. Views from many of the rooms are fabulous, especially from level 10. Majority of rooms are of good size and well appointed. For our family trip I booked 3 rooms for 6 adults. 2 were terrific, maybe a little dusty but otherwise nice. We had 3 adults in the 3rd room which Unfortunately was a lot smaller than the others. No air conditioning in the main room, dusty cabinetry, soap scum on the shower caddy and despite being a non-smoking building the room reeked of cigarettes. Was told that the stench was casued be residents in nearby room. Unfortunately the only remedy offered was 3 free drink vouchers valued at $5 each. Not even enough to cover a coffee from the cafe. If you are offered room 206 ask for another room.