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The room is large and very clean

We spent a lovely week in the Pension Seelos, in the Alpin Studio. Everything your heart could desire was there. The Seelos family was, as always, very friendly and helpful. Breakfast is served as a buffet, is very plentiful and not only hearty, but also healthy food is available. The Alpin Studio is comfortably furnished, there is plenty of space and a wonderful view of the beautiful garden. The icing on the cake is the swimming pool and the various quiet oases. Of course we took the honey made by the senior with us. We would like to say a big thank you to the hosts for this great stay, we would love to come back next year. We can wholeheartedly recommend the Pensio Seelos.

Imagine you spend 1300€ for 2 nights at a 4-star hotel, expecting to have a romantic dinner and relax. But instead you end up crying in your room while your husband is in pain from food poisoning because he ate a sandwich at the sauna restaurant 4 hours before. And the next morning the hotel manager tells you that you have no proof and it is probably your own fault. This is what happened to us My husband and I came to the AquaDome Therme hotel, expecting to celebrate our marriage anniversary and relax.

On the first day my husband ate a sandwich at the restaurant in the SaunaWelt area. 4 hours later he started to have really bad food poisoning symptoms: vomiting, diarrhoea, fever, stomachache, weakness. 

Though the receptionists and waiters were very responsive and assisted us well that night, we could not enjoy the facilities and our whole anniversary was ruined. The next day my husband was still feeling weak and couldn’t eat properly.

When my husband complained to the manager Sascha Rössel the next day, he told us that we have no proof that it happened because of the sandwich. He also implied that we were being dishonest. When I made a comment in English and asked if he can speak it so that I can also follow the conversation, he replied that his vocabulary is not sufficient and continued in German. In the end, he unwillingly removed the sandwich from our bill, but only the sandwich. I assume we were not taken seriously because of our relatively young age and the calm tone of speaking. 
 Though we had a good impression of the facilities (thermal pools, saunas and the room service), the manager’s insensitivity and indifference could not let us enjoy the stay. 
It was not the kind of service we expected from a 4-star hotel. And it was the worst anniversary we ever had. Also the most expensive. I wish we spent the money on literally anything else.

We left the hotel more stressed and disappointed than we were before we arrived.

We are never going to stay there again. And I do not recommend it to anyone.

Got to spend 2 days at this hotel with EF tours. Very nice hotel, but the person that went above and beyond to make it that way was Dominic on the night shift. He was extremely polite and helpful with everyone he came in contact with. We came down for a few drinks and within that two hours we saw him bartending, fixing laundry machines, taking in new guests, and fixing a guest’s shower. Wonderful experience!

Reception communication disaster