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I recently stayed at the newly renovated Schloss Fuschl, a hotel that boasts a truly breathtaking location near Salzburg. Nestled beside one of the most stunning lakes in the world, the natural beauty surrounding this property is nothing short of spectacular. The serene waters, framed by lush, rolling hills and vibrant greenery, create a picturesque backdrop that is almost otherworldly. It’s easy to lose yourself in the tranquil environment, with the glistening lake reflecting the sky and the calmness of nature seeping into your soul. The decor of the hotel itself is exceptional, seamlessly blending modern luxury with classic charm, making it a feast for the eyes at every turn. However, despite the unparalleled beauty of the setting and the impressive decor, the experience at Schloss Fuschl was unfortunately marred by significant issues with service. The hotel, having opened only a month ago, clearly needed a soft opening period to address operational inefficiencies before welcoming outside guests. The service was disorganized, with staff morale appearing to be notably low. This led to an experience that fell far short of the standards one would expect from a Rosewood property, especially given the exorbitant cost of staying here. Upon arrival, we made our way to the dock, hoping to enjoy the remaining daylight by the lake. Unfortunately, the dock was filthy, littered with dirty towels and dishes, and there was no staff member in sight to assist us. This lack of attention to detail was disappointing, particularly given that there were still several hours of daylight left to enjoy the lake. The unkempt state of such a central part of the hotel’s outdoor experience was unacceptable. Dinner was another disappointing experience. The restaurant was packed with outside guests, making it nearly impossible for us, as hotel guests, to find a proper table. We were forced to sit at the bar while waiting, and even after the restaurant cleared out, no one came to offer us a table. The staff seemed overwhelmed and unresponsive, consistently telling us they were too busy whenever we tried to place a drink or food order. Upon further observation, it was clear that the front management had set the servers up for failure, which is inexcusable. While I understand that new openings can come with challenges, the issues at Schloss Fuschl go beyond typical growing pains. The service problems are severe enough to detract from the overall experience, making it difficult to enjoy the hotel’s otherwise outstanding location and decor. The Rosewood brand is known for its impeccable service, but unfortunately, this property falls short of that reputation. For travelers considering a stay here, I would recommend canceling your reservation if you are still within your cancellation window. The hotel is not ready to be open, and the experience is not worth the high cost. The management needs to take immediate action to resolve these issues before this beautiful property’s re

Super friendly staff, great breakfast, wonderful wellness area with two saunas, steam room, swimming pool and a tea station. Little self-serviced convenience store by reception. A twenty minute drive to Salzburg. We really enjoyed our stay! Was an amazing wedding anniversary getaway!

This hotel is everything you expect from a well established family run Austrian lake side retreat. The protocol of its day to day running is well established and sound, removing the irritations that often come with a newer or badly managed establishment. The staff are well trained and informative. The food offerings are plentiful but not lavish or luxurious. I’ve been to other Austrian hotels where for example, the cold meats and breads at the buffet are of better quality and more abundant. More varieties of fruits and vegetables offered at the juice bar etc. This didn’t detract from the enjoyment for me personally but I mentally noted it and another guest who had been coming to the hotel for many years did say that the quality and quantity of F and B ‘wasn’t what it used to be’. Despite this I still enjoyed it and I am sure the hotel are doing its very best to make it work in a market that is probably more challenging of late in the face of rising costs and local staff shortages. Sometimes I felt like there was a rather meagre and ungenerous edge to some of the services eg charging 1.5 euros for a carafe of tap water at the table (when you didn’t order alcohol/wine), and the buffet choices mentioned above, hence my 4 rather than 5 star rating, however I would definitely return to this hotel and recommend it to others. I appreciated the positive environmental efforts the hotel are going to; a rather officious towel policy (well managed and not onerous) and the avoidance of plastic use. Excellent job. The rooms are super comfy and function well (if you want marble and brand new bathrooms and fixtures, don’t stay in this kind of hotel). The housekeeping is top notch. The spa services and facilities on offer are great. The massage I had was lovely. The staff are super lovely. The price is fair. I really enjoyed my time here. PS we upgraded our room mid stay. The reception assured us it would be an easy and seamless move, all done for us however it wasn’t at all. The porter who came refused to do it for us even though we had been told to the contrary. After throwing our things into a case at top speed we felt rather misled and when I raised it subsequently no one came to explain or apologise. Not a big thing but definitely an easy fix for the hotel - I guess things sometimes get missed or mis communicated.

2 large and 2 small rooms for 3 people. The hotel is really great, very Austrian countryside. The continental breakfast is very rich, with a variety of delicious, especially bread, with many items and everything is delicious. The children ate the most in Europe this time. On the night of check-in, I unexpectedly encountered the monster parade before Christmas. It was a very interesting experience. Diagonally opposite is a Christmas market, the food is also very delicious, the locals recommend an orange juice flavored cocktail, which is amazing, even if it is alcoholic, it does not taste alcohol at all

This is the only negative review I am posting from our recent trip thru Austria Italy and Greece, of 8 hotels and inns. We had a 3 night stay at the Obermayer Inn, a 35 minute drive to Salzburg. The first night dinner was terrible, over salted, a mess of a presentation, meat was tough, just an overall extremely disappointing meal. The rooms were small, not a lot of space to move around, tripping over our luggage, no bar fridge, bathrooms small. Beds and bedding was very nice. Breakfasts were good, staff worked diligently to stock the buffet presentation, line up at the coffee machine, had to wait, bit of a nuisance. Third and last night we decided to give the hotel restaurant another try, unfortunately it was closed for a private event, only drinks. This was another disappointment, why couldn’t they have told us, why couldn’t they have posted notices that it would be closed? We wound up back in Salzburg, driving around looking for a suitable place to eat that wasn’t pizza or fast food. Returning to the Obermayer after a fine meal at another hotel we discovered the parking lot full and overflowing, we had to park on the shoulder of the highway 100 metres away. This private event ended after 10:00 pm and we were able to move the car into a legal parking spot on hotel property. Private event, drinks only, designated drivers, maybe, but I viewed several men leaving on their own. I believe this to be a favourite gathering place for locals, there is even a table in the dining area set aside for locals only, friendly, they smile and say hello. My brother in law who has stayed there twice before and had very nice things to say about the Obermayer, how quaint it is, Bavarian inn, now swears he will not stay there ever again. The good; the bed and bedding was very nice, the breakfast staff worked diligently, and parking was free, if you could find a parking spot.

This hotel is a fairytale experience. Staff can’t do enough for you. Setting is magical as is the ambience in the hotel. Food in the restaurant is top notch. Breakfast was amazing exceptional omelettes. Just book you won’t regret it. We have already book for next June.

Wir haben Anfang August als Familie eine wundervolle Zeit in den Wolf und Schaf Apartments verbracht. Mit uns reisten unsere beiden Söhne, 12 und 14 Jahre alt, und wir alle waren begeistert von dieser Unterkunft. Bereits bei unserer Ankunft wurden wir herzlich empfangen, und das positive Gefühl setzte sich während unseres gesamten Aufenthalts fort. Das Apartment selbst war makellos sauber, modern eingerichtet und äußerst komfortabel. Es hat uns an nichts gefehlt – die Küche war bestens ausgestattet, die Betten gemütlich und der Wohnbereich großzügig. Besonders gut hat uns der Ausblick von unserem Balkon gefallen, der eine malerische Aussicht auf die umliegende Natur bot. Die Lage der Apartments ist ebenfalls ein großes Plus. Wir waren von der Schönheit der Umgebung überwältigt – perfekt für lange Spaziergänge, Radtouren oder einfach nur zum Entspannen. Unsere Jungs hatten jede Menge Spaß dabei, die Umgebung zu erkunden, und es gab viele Möglichkeiten, aktiv zu sein. Wir haben die Ruhe und Abgeschiedenheit sehr genossen, gleichzeitig waren alle wichtigen Sehenswürdigkeiten und Aktivitäten gut erreichbar. Besonders hervorheben möchten wir auch die Gastfreundschaft und den Service, die unseren Aufenthalt wirklich besonders gemacht haben. Wir fühlten uns rundum wohl und konnten uns hervorragend erholen. Wir sind uns sicher, dass wir nicht zum letzten Mal in den Wolf und Schaf Apartments waren. Eine klare Empfehlung für Familien und alle, die eine perfekte Mischung aus Komfort, Natur und Gastfreundschaft suchen! Familie Jehle