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Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully. The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner. When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous. The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced. When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment

Relaxing great comfortable stay however experienced unpleasant situations water at 3 am stopped than back automatically and the door look didn't work and the room carpet hygiene need attention well the stuff inside amenities hotel were friendly and helpful apperiacted assist Arjun & at luggage enter was helpful by explaining direction of street.

Nice hotel very good staft specially angel nice smilling.also nice facilities spcialy swimming pool room are very clean and sanitize.and near supermarket.and very good location its easy to get taxi.also the management are very accomodating and i will come back again☺️🥰

I really liked the hotel. Super beautiful and aesthetic. The rooms, layout and layout are perfect. The territory is very well maintained, so much work every day. The food, the restaurants are great, the design and the quality of the food. Very tasty! The staff is at the highest level, once at dinner my wife became ill, had to leave the restaurant, brought dinner to the room without talking and surcharges. They are always interested in wishes and comments on vacation. There are Russian-speaking staff at the reception and in restaurants, there is a menu in Russian.

Issue - Angel refused check in and asked money for pre paid booking and denied to check the updated confirmation which I tried to show her , she did not even wanted to check my confirmation and mocked and laughed me over my professional experience in the industry when I tried to give her the direction to solve the issue , She did not care and told me she will only give a room if I pay her money for the room I have already prepaid . Finally after no help from the Reception team for almost 30 minutes I asked or duty manager and he swiftly went in to action and gave me a room and did the necessary processes fast and again Angel was cutting the key for me and I could see loud and clear in her face that she was not happy when I got a room i paid for .. so I did not let her negative energy affect me and went to the room without further complaints and Angel has given me a paper for Wifi password which was used or not working one .. after 3 hours of check in getting some rest and hoping to forget the most shocking depressing and experience or trauma caused by Angel ,(check in staff) , guess wat she answers the phone again and I asked for password or internet connection she told me to ask duty manager and hung up the phone on me . She realized her mistake and did not apologize and went to revenge mode with me I would like to see if this hotel actually checks the review and replies I want them to give me an answer only ” If this experience happened to you personally with any other new brand or property how will you feel ? I don't apologies , just be honest and tell me how would you feel if this happened to you ? ?

We stayed here during the Eid Holidays with my family and we are satisfied with our stay. First, the location is amazing! It is in the city center and everything you need is just around the corner. Second, we love the view and we thank the team for granting us our request for a sea view. Third, their service is great and they attended to all our needs and request as quick as they could. For us this is really important and we really appreciate your staff's promptness. We encountered some minor issues during the stay but everything was resolved and we are happy. Lastly, I would like to commend Ms. Jennifer at the Reception for giving us such a warm welcome. She was very accommodating and nice which made us feel at home.

Inexpensive hotel with beach access. Was not able to enjoy the beach because the waves was so strong at that time. Room was little bit small but basic items needed for overnight stay is available.