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Very nice facilities and relaxing place convenient love it

The location is nice and is well inside the city. the room is spacious and offers plenty of space for a family. hotel staff are all nice and very hospitable, always trying help out in any way that they can. Cons: parking is not free, swimming pool is too small to even enjoy a swim. breakfast is on the shabby side (even if it is cheap, free, or expensive, quality should always be there), choices are very very limited. furnitures as well are quite old; torn out sofas, broken cookers, range hoods are very dirty a lot needs to be updated. nevertheless, the staffs welcoming smiles and helpfulness made our stay pleasant.

Happy face to welcome our arrival. Helping from the luggage to the reception were all well service and fast. We booked the superior room which the welcome service was as VIP. Thanks to the concierge and reception Mr. And ladies. special to the lady....Thinn. a lovely lady...🌹🌹🌹🌹Thanks for everything for your help.

Perfect view of the palace, the room itself was perfect and really comfortable, the staff are really helpful and accommodating. Would love to visit again

As a hotel-style apartment with an average price of more than US$100 per night (excluding breakfast), it is already top-notch, with an area of ​​more than 50 square meters, an independent washing machine and dishwasher, and sanitary napkins in the small living room and bedroom (with a bathtub 🛁). There is a convenience store outside, where you can buy small bags of laundry detergent to wash clothes at the hotel. The kitchen utensils are all available and you can cook simple food. There is a dedicated person to clean every day, unlike some apartments, where no one cleans during the stay. The gym is very small but it is enough for some simple exercises. There is a Japanese and Korean restaurant on the first floor, which provides a variety of breakfast, lunch and dinner. In Abu Dhabi, a city with scarce East Asian food, the taste is already very good. Guests staying in the hotel can call and order and have it delivered to the room.

Came back to EP after 3 years after Covid and I enjoyed my staying a lot. Staffs were helpful and friendly in general, but they were not those sweet sweet kind… just friendly, maybe some people would find them rude… Anyway, the package was super good and good value for the price. Many activities were included. Basically you could spend all day in the hotel without going out… I enjoyed their fine dinning restaurants: 1.Hakkasan-modern Asian fusion, if you like typical Chinese food, not the right one… 2.Broadway-western, American style… loved their cauliflower salad… steak was okay, maybe I ordered wrong one, should have tried the wellington… but staffs were super friendly… 3.Lebanese Terrace-somebody told me it was the best Lebanese restaurant in town, so I went have a try. It was so good… but the staffs were not friendly… 4. Vendome-the best breakfast buffet in town for me… (tried Park rotana, St Regis, Conrad, four seasons, rosewood, W hotel, Hilton… )still think it is the best one For someone who stays in the hotel like 300/365 days, this is the best hotel in abu danbi. I found it difficult for me to stay in any other hotels in Abu danbi 🥹

Service of Novotel is not stable… some times you get good service some times not… After a while out of town, I stayed in Novotel for one night again. I called for more water after check in as I knew myself I could finish 1L of water in 2 hours. When the house keeper came, he asked me for the empty bottle with which they used to fill in water before he could give me new one with water. I understand some ppl might wanna take their bottle but come on! If that’s the concern of the hotel, ask the guest for deposit for the bottle then! If anyone ever take it, deduct the money from the deposit. It is no sense to “protect the environment” while keeping your guests thirsty! And it would also rise concerns for me how these bottles are being cleaned?! Stupid!

Staff couldn’t be bothered to direct and assist to the room. The advertised swimming pool was not available as there was going to be a party till 3am. I received no prior notification of this. It was noisy and we couldn’t sleep even though we were on the side away from the party. There were no plugs next the bathroom mirror and no mirror in the room. I couldn’t style my hair with the straightener as I wanted. The room itself was very dark. The lighting was not adequate. The breakfast was very nice. Plenty of variety. The room was also tidy and clean.

I went just to have some drinks to the club on 2nd floor it was Indian it was really nice but after I want to try some other outlets it’s really terrible I went to to the r floor it was also Indian bar but they were playing the songs as from who they gets the tips or money u can say the rest they were ignoring after I went to the 1 floor as I got told one of the staff that it’s open but after I went there they ask me for the table charge even after ask another guy he show me the table without telling me about the tables charge because it’s even doesn’t exit it make me feel that they just want to make mony there Overall it was really disgusting experience

Overall the experience is good. It could have been best if they have prepared ahead of time for the buffet breakfast. It is very chaotic as they were not prepared that a lot of people will come. They could have anticipated based on the number of pax booked during those dates. As for the rooms, I liked it. Clean, you can even cook inside. We booked a once bedroom suite with city view.k