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Very nice hotel in the mountains. The personnel is very professional . Beautiful, tastefully decorated room. The meals are of quality. Spa a bit small but very nice. Very pleasant stay in a quiet area. Table service and hospitality at the top. Well done

Good points: very clean hotel, very well located because eccentric higher in the mountains, simple breakfast and little variety but very bad damage the cook not gracious or pleasant, Negative points: no parking space in front of the hotel After 8 pm forced to park on a parking lot down the village and all back on foot! Very noisy hotel impossible to sleep in the morning after 6 pm when we chose it for altitude and calm! In short what saves it is the beautiful ballad quad with a staff member very serious competent and nice that made us discover a beautiful environment thanks to him!

This hotel is amazing value for money. The staff are wonderful, even when some families complained about choice of food for vegans and vegetarians the staff handled it really well. I don’t know what there problem was as there was ample choice in these departments. Some people just like to complain! Quality of food was excellent for both breakfast and dinner. Cleanliness was impeccable throughout the hotel. Great location for what is essentially a private chair lift. The lobby was very relaxing. Would stay again in a heartbeat. Ignore any bad reviews as these are no doubt from people who just love to complain. I cannot find one negative about this hotel and anyone that does needs to have a word with themselves! Also ignore any comments stating this is not for English people as that’s nonsense too!

Stayed here with my son, 9 YO - 1st Ski trip on the slopes. Lets go from the beginning ... Check in was OK, greeted by someone pretty nice and sensible , they hit you with a tax for staying. No issues with that, they then check you in and point you in the direction of the rooms, we were 5204 - Main building upstairs. Room was comfy and clean, bit tired but we were only using it as a base for sleeping and getting changed so no issues. Had a suite with a jacuzzi in it - One bed, no sofa bed made up, again, no issue, he was always going to crash in the bed with me, albeit, any other 5* would have asked the question when you book a room with 2 beds? ... - Maybe ambitious ... Went for breakfast few bits have a supplement, but not a big deal, I get that the last couple of years have been tough on the industry and its only a couple of Euro's , day 1 all good, no issues, headed up the slope (Gondola is about 2 mins away) wasn't an issue collected tickets and went up. Job done - No hotel issues. Got back day 2 - Went in got changed, enquired about the spa, both of us thought we could do with a little chill in the pool , they then tell you that you can only take kids in between 12-6... Bit of an issue in ski season in my opinion, I asked if there is a way to amend the policy, he had lessons at 12 so was a pain, and we could have gone in before as was no bookings, ultimately refused so booked for 5pm the next day. Went down at 4:55 - given some towels, some flip flops and a reception from the most miserable 2 people I have met in a while... Went in, no issues, 5:58, the 2 happy people from the spa come in and moan that 5-6 of us haven't left, we'd booked till 6 & paid till 6... but clearly the 2 minutes were for exiting... the spa, not for using your hour. No biggy I guess.... But ***, you pay for a pool, then are chased out, I'm not one for taking advantage, however would like to have an hour rather than feel like that's the time I have to be out of the changing rooms. Next day we didn't bother booking it, went out for dinner and then went downstairs to play bowling and arcade games, nice little feature tbf, take some euro coins downstairs. Jacuzzi suite isn't worth it, as it took about 2 hours to fill up and its not great for having a shower in (water leaks off the site) but overall it was a pleasant stay, in both location and the general hotel. No real complaints other than the agreement it doesn't really feel like a 5*, probably a 4* at best ... Would I go back, for convenience, yeah, for the spa, no, but in general it was all ok, probably didn't feel like I got value for the price, but we enjoyed the trip... Fairly busy hotel but I think this is location driven.

I just can’t fault this place. We went for New Year and had limited expectations given how good value the package was through Crystal Ski. The owners and staff made it a New Year to remember with a 7 course banquet, flowing wine, amazing hospitality and truly authentic Andorran experience. We were half board and the breakfast and evening meal continued to be of a high standard throughout the week. Nelo, the Head Waiter and his team were attentive and efficient The hotel is a short walk from the gondola and Arinsal Centre. The rooms are comfortable and clean. What more could you want?