The Cicero Grand
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Cicero
The Cicero Grand
5875 Carmenica Drive, Cicero, New York State 13039, United States
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A stay at Cicero Grand places you in the heart of Cicero, a 8-minute drive from Oneida Lake and 11 minutes from Destiny USA. This hotel is 10.2 mi (16.4 km) from Onondaga Lake Park and 11 mi (17.7 km) from Landmark Theatre.Show More
We Price Match
3.7/5·
It was good service
Guest UserAll 21 Reviews
Amenities
Public ParkingFreeGym24-hour front deskAirport shuttle serviceFreeConference roomMulti-function roomBusiness center
All Amenities
Surroundings
Airport: Syracuse Hancock International Airport
(11.3 km)
Train: Regional Transportation Center
(16.1 km)
Train: Amtrak Syracuse
(16.4 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
9
Suite
2 Queen bed
Non-smoking
Air conditioning
Refrigerator
Electric fan
Towels
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8
Suite, Accessible, Non Smoking
2 Queen bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
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4
Deluxe Suite
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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5
Deluxe Suite
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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5
Accessible King Suite Non smoking
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Refrigerator
Electric fan
Towels
Check Availability
4
Deluxe Suite With 2 Queen Beds
2 Queen bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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Guest Reviews(21)
3.7/5
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
Guest User
September 30, 2024
It was good service
Joseph G
July 6, 2024
Not sure what the knock is on this facility but we enjoyed it fine! Room was large and well apportioned; everything was comfortable--beds, chair, linens, towels. The room felt damp due to lack of dehumidifying from the A/C but it was apparently the same with other guests. Very good breakfast; eggs, bacon, waffles, cereals, juices, and fruit...Cracker Barrel nearby if you need more. Plenty of room in the breakfast area. Staff was quite welcoming and friendly. If ever in the Syracuse area again, we'd not hesitate to return.
Chelsy S
June 19, 2024
Been to a lot of rude hotels but this one is by far the worst!!! This place sucks, customer service was no help, front receptionist did not give a f**k about anyone but they selves , requested replacement keys many times. Forcing me and my family to wait outside our rooms. Do your self a favor and go to any other hotel. stay away from this one!
Thomas B
May 7, 2024
I bruised and cut my toes two times by hitting the broken bathroom doorstop. I requested the hotel replace the doorstop but they did not. I stayed in the hotel for two-weeks. I made three requests during my stay that my room be serviced. They never did this. The wallpaper was peeling off the walls in the bathroom. My room keys would only work for one-day, and then I would have to wait at the front desk 30-minutes before someone would show up to make new keys for me. The breakfast area was dirty. There are signs all over the hotel saying they are remodeling, but there is no remodeling taking place. I travel 50-percent of the year across North America and this is one of the poorest managed hotels I've ever stayed in.
JimLake132
March 8, 2024
The receptionist was great,gave us a good rate for the room, the room sofa bed was full of stains and very uncomfortable,went and asked for face cloths but they didn’t have any so they gave us small towels. The breakfast was acceptable. Got to say that the hotel was in the stage of upgrading.
Michael T
February 4, 2024
The sink was filthy and the coffee maker in the room didn't work. I told the desk person who said they don't supply coffee in rooms anymore but there was coffee but the machine lacked the holder for the coffee packet. I told him about the sink and he said he would check on it. I was disappointed.
Keith S
January 1, 2024
No towels in pool area went to front desk. No pool towels. Only bath towels. Broken lamp shade Bathroom sink drains very slow Electrical outlets on lamps don't work No usb ports No orange juice No do not disturb sign in room Sofa bed broken No one at front desk. Had to ring bell every time. No internet service Sat. Room very dirty. Checked out one day early from our scheduled two day stay due to all of the above issues. Charged us for early checkout $42.75 then refunded $64.73. Net $20. Really. Going to contact corporate for full refund and file a complaint. We have stayed here several times. Never again. No manager named.
Lisa S
September 9, 2023
The original room we were given had a broken lock. Next room had a funky musty smell. It was the best they had. Seems like the place is in desperate need of an update or very deep clean. Very skimpy on bathroom towels. 2 bath 2 hand no wash clothes and we were 3 people in the room. We will consider other options next time in the area.
Guest User
August 28, 2023
How do I start? Room rug was so dirty that the bottom of my and my friend’s feet were black. Shower tub was so high you could hardly step over. After you did manage to scale the mountain, then be careful not to slip in the shower. Bathtub floor had no grip and handle for support was at the far end on the shower. We went out and bought a floor mat and support handle. There is no maid service so we needed to go to the front desk to ask for toilet paper, towels and Kleenex. We were on the way out for dinner but they asked us if we wanted them to take it to our room. They advertise heated indoor pool….when finding the water cold and asking about the temperature of the water, they stated they heat the room and not the water. The Chlorine odor was so bad I could not stay anyway.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
To check-in, contact the property 1 day in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2009
- Number of Rooms: 63
A stay at Cicero Grand places you in the heart of Cicero, a 8-minute drive from Oneida Lake and 11 minutes from Destiny USA. This hotel is 10.2 mi (16.4 km) from Onondaga Lake Park and 11 mi (17.7 km) from Landmark Theatre.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Mingle with other guests at the complimentary reception, held on select days. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Cicero? This hotel has 5000 square feet (465 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 65 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and complimentary weekday newspapers, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Mingle with other guests at the complimentary reception, held on select days. A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Cicero? This hotel has 5000 square feet (465 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 65 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and complimentary weekday newspapers, and housekeeping is provided daily.
Services & Amenities
Most popular business facilities
Public ParkingFree
Gym
24-hour front desk
Airport shuttle serviceFree
Conference roomAdditional charge
Multi-function room
Business center
Gym
Conference room
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