Holiday Inn Express Hotels in Chula Vista

I have as well my kids have stayed here many times the staff was great the rooms were fine had no problems and they were very accommodating There is restaurants close a mall down the street is very quiet in the hotel area

I had a nice trip with my boyfriend Jay we go to Chula Vista to get away from everything at home. We ate at Taco bell across the street for lunch. We ate at back Angus located right across the motel for dinner! We went the seven ****** later that night located around a block from motel.

The staff are a great group of people . They go above and beyond to satisfy their guests. The hotel office and grounds were very clean. Room clean. They only complaint I have is the mattress you can feel the springs, very uncomfortable. The television is so small you need a pair of binoculars to view it. Other than those two setback. Everything was great. Also, you have the Black Angus steak house next door. Across the street is Dennys, plus you have the aquatic center 8 minutes walking from hotel.

We chose this hotel b/c of the rate. But.. We were pleasantly surprised by the property when we arrived. If you are looking to be in the middle of downtown or a traditional hotel plaza, this isn't the place for you. But, the location is decent for a 1-2 night stay and easy access to San Diego. The Staff was friendly, knowledgeable and effective. We asked for extras, they appeared quickly. The gentlemen that checked us in was super friendly! (I didn't get his name, but he was working the evening of 3/23) What's Near: - Directly Across the Street: .... Tacos el Gordo (amazing!) .... Carl's Jr ... 7-11 ... el Pollo Loco You won't starve nor need any overpriced hotel snacks What do you need to know about the hotel/room? - The hotel is well-appointed and swanky. It gives the vibes of a boutique hotel - the lobby, the fixtures and the decor/details of the room. The room, however, is not large. Again, it is a great option for a solo or couple traveling. And I recommend 1-3 nights max in lieu of the space (if traveling with 2 or more people). - If you are noise sensitive, do not take a room on the front of the hotel. - And if you are a light sleeper, stay on the top floor to avoid hearing people walking and/or talking on your head. Surprise! - The hotel offers a breakfast buffet for about $7 per person. The breakfast is in a small area available via key access. If you have ever had Holiday Inn Express' expanded continental breakfast - its comparable. Definitely work it. NOTE: The hotel has exterior corridors. Its not a big deal, but... just keep that in mind.

Not bad, good

This location is definitely overrated. I was expecting a better experience based on the rating. It is a property needing an update. As one reviewer noted, you can still smell residual cigarette scent. The halls are not well-lit. Our room had furniture that was chipped and stained. There was black mold growth on the window frame. The eggs were obviously made from powder and not very good. On the positive side, the employees were all very pleasant and accommodating. The waffles were very tasty. The bed was comfortable and the towels were plush. I will not stay at this hotel again.

We were in town because my son serves on the USS Abraham Lincoln and the ship was coming home from an 8 month deployment. The trip was divided up between Embassy Suites Arcadia and Best Western. First when booking a hotel when you’re from out of town, it’s hard to pick a location. We picked Chula Vista due to the proximity to the Navy Base Coronado and the reviews of the hotel. I will say this, we stayed at Embassy Suites first then came to this hotel for Friday and Saturday then back to ES on Sunday. Guess what? The beds are the same. The beds at this hotel were very comfortable and it appeared to me they used the same bedding as ES white bed spread and gold sash. I usually have to bring a mattress topper when I go to a budget hotel because 9 times out of 10 the beds are super hard and uncomfortable. Imagine my surprise, when I did not need to use my topper and was very comfortable. That’s a good point comfortable beds. The Hotel is not in the greatest part of town but the hotel is well lit and I felt safe. The room was large and the bathroom was larger than the one at ES. The showers had very nice water pressure. It was obvious however that they removed the tub plug to keep you from taking a bath. That could be a CA drought issue, not sure. We did not get a “grab and go” breakfast, but using the Covid Excuse to only offer pick up and go brown bag breakfasts is disingenuous since we are well past covid at this point, and it’s obvious they just don’t feel like dealing with offering breakfast. Embassy Suites offers a full breakfast so don’t use the CDC COVID excuse, because nobody is buying it. Now a few CONS: Even though we left the Make up Room sign on the door, the maid did not clean our room and we had to go the front desk and ask for clean towels and Toilet Paper. Not a big deal but come on. Now my biggest pet peeve. We drove in from Los Angeles and at 2pm I get a phone call stating my CC had not gone through and if we didn’t pay by 3:00 they were going to cancel my reservation! CHECK IN IS AT 3! I have never been to a hotel that ran your CC an hour before check in! THANKFULLY we were only 5 minutes away when we got the call checked in using my Capitol One card and all was well but what if we had gotten stuck in traffic and didn’t arrive until 3:30? I had used my Discover Card to pay for Embassy Suites and there was an “over use” hold on the card so when they ran the card it didn’t go through. Ok so what? Usually you confirm on a CC then pay for the room when you arrive, and if you’re a “no show” after midnight then they can charge your CC, not run it an hour before check in then threaten to cancel you reservation if you don’t arrive by 3! I have never had a hotel run my CC an hour before check in. Something Fishy if you ask me. Overall I would stay there again I guess although I probably won’t have occasion to do so.

I am very satisfied with the accommodations for my guests, friends and family at the Best Western in Otay Valley, Chula Vista. The Staff are very friendly and accommodating. They allowed us to switch rooms due to some mix up. Fortunately, I reserved 4 rooms so it's a matter of switching the names of occupants and since they are my family no big deal. The only issue that can be improved is a work space so if your roommate is already asleep you can work downstairs. The space is not private it just a space not even a small room. Also, the key in one of the rooms doesn't work well and they don't have enough people working the night shift. So while I am checking in my other guests, my other guest had to wait since only one person is working that night. Maybe, hire more people to work since this hotel is very busy. The location is right off the freeway so it is very convenient easy to find. It's next to a gas Station with a convenience store. Starbucks is walking distance so the location is great. The staff are all nice, Carmen, Cassandra and Daniel. I only talked to Albert once on the phone but they are very courteous and accommodating in person and on the phone. I would give them a ”5” for Service Excellent customer service.

Everything was ok except they don’t clean the floors of the room. My feet were black after walking around! The entire stay. It was totally gross. I had to wear socks all the time. The hallways and staircases could also use a good power washing. Also the room we had was supposed to be handicap accessible… But you had to go down sets of stairs to get to the room so I don’t know how they can call that handicap accessible. Staff was very friendly and helpful though.