Tru by Hilton Radford

I stayed for one night during a stopover for a work trip. I stayed in the hotel across the street previously & would definitely pick Tru over that hotel. The Tru was clean. The hallway & my room smelled of cleaning products and was initially a little overpowering. I had to turn the fan on high to run constantly to drown out the noise from the road and the toilet that ran every few minutes. A room on the back side of the hotel would likely have alleviated the road noise. I liked that the room did not have carpet. There are dispensers for hand soap, lotion, shampoo, conditioner & body wash. Breakfast is complimentary, but was nothing special. I’d stay here again if in the area, but would choose a room on the back side of the hotel.

No wonder why there's never any cars at this hotel probably because I have called the hotel 6 times in the past 2 weeks and called Hilton emails the sales manager Blaire left voicemails for her and zero contact back its ridiculous do they not want business?

We chose the Tru hotel Radford,VA for a stop back home instead of driving in a storm. When we arrived there were about 8 motorcycles parked under the door awning due to the storm which required us to maneuver around them. My wife a mobility handicap and this created an issue in getting around them. Once in the hotel the night clerk was ok at best and not very friendly but oh well. The room is large for the needs and the amenities are basic but for what it is supposed to be it was clean,modern and in great shape Plenty of outlets and charging ports. I had requested a handicapped accessible room with a tub and while it did have the rails around the tub and commode it did not have an ADA approved bench on the tub. When I asked I was told they did not have one. The other issue is there is only one small ice machine on the first floor which meant two trips up and down the elevator to get ice for my wife's knees after a day of driving. The breakfast was adequate and served in a clean environment. When I went to check out I waited at the counter for 20 minutes with another couple trying to check in. Finally just leaving the keys on the counter. Would I stay there again. Probably not simply because of the whatever Attitude of the staff and the ADA violation of no affixed bench in the bathroom. They need to read the 2010 revision of the ADA regarding requirements.

Easy access to I81. No restaurants close by but an easy drive to several places to eat without getting back on the interstate. There are snacks available to buy at the front desk. The room was very clean and modern. The only issue was that the coffee bar needed attention, it was missing a few items. There's laminate flooring instead of carpet. There were many charging ports. The bathroom has several outlets. The hand soap, shampoo and lotion are a nice lemon scent. Our room was on the top floor at the back and it was extremely quiet. There's hooks to hang things on but the only clothes hangers are on a rod above the microwave which is kind of a strange setup. A huge TV but the channels are limited. There was a pretty good selection of breakfast items. I would stay here again.

Ah, the Tru Hotel in Radford, my trusty Hilton haven. It's been my go-to spot for a weekly recharge, a place where I can hang my hat and pretend I'm not living out of a suitcase. The desk staff? They're like the Avengers of hospitality, always ready to swoop in and save the day with a smile. And don't even get me started on the location – it's like the Goldilocks of convenience, just right by Radford College and perfectly snuggled up next to Interstate 81. But, alas, even the mightiest heroes have their off days. My last stay? Let's just say it was more like a comedy of errors than a relaxing getaway. Picture this: the bathroom drain decides to channel its inner sewage treatment plant, unleashing an aroma that could peel paint off the walls. And as if that weren't enough, I step into the shower only to find a few mysterious strands of hair hanging out like party crashers on the soap dispenser and shower wall. Now, I may be bald, but I assure you, I didn't invite those guys to the party. It pains me to say it, but this time around, the room just didn't sparkle like the diamond in the rough I've come to expect. It's got me questioning whether Tru of Radford will remain my faithful home away from home. Will I be back? Only time will tell. But for now, I'll be keeping my fingers crossed and my nose plugged – just in case.

I had a great experience with my stay at this Tru hotel, thanks to Shante, the gal working the front desk; she was friendly, thoughtful, and went above and beyond to make my stay enjoyable. As a Diamond level member who's stayed at many Hilton hotels, this is the first time I've been compelled to write a review because of exemplary service. Shante, you're an awesome person, keep on being you.