Guest User
April 6, 2024
Check-in closes at 10 pm, dear… We booked through Tip.com. I don’t know how to describe it? We brought our children and grandchildren from the province. We didn’t get to stay in front of the hotel with our luggage and children. We waited for over an hour. We tried to take turns calling the number on the mirror but couldn’t get through. We had to drive around looking for a place to stay at 1 am. It was so tiring. It was almost dawn when we found a place to stay. The hotel contacted us at 10 am, so we informed the customer service about the problem and the reason and we already got our money back. I would like to commend the staff for having the spirit to transfer the money back to the customer and solve the immediate problem with enthusiasm. Anyway, thank you to the hotel staff. 😒😔😣☹️🥺
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