Hotel Crown Palais Chiryu

Stayed here several times, very nice

Arrive at the hotel about 30 minutes early for check-in at 2pm. I was planning to go to a concert sponsored by this hotel, which opened at 2:00 p.m. and started at 2:30 p.m., so I told them that and asked if they could let me into my room a little bit, 5 to 10 minutes early, if possible. (This is the first time I've ever said something like that, but if that's not possible, I'll leave my luggage there, so I just asked...) "I can't do it unless the cleaning is done." (Is this a hotel that doesn't finish cleaning 5 minutes ago?) "If I can't make it in time, I'll keep your luggage." (No, if I can't make it in time, I'll leave my luggage now, but what if I can't make it on time? "Well, you'll be charged 30% of the regular price...because the regular price is ○○..." I was told. ``Okay, please give me the key at 2 o'clock,'' I said as I waited in the lobby, staring at the clock at the front desk. . . My husband got the keys about 5-10 minutes early while I was standing in the bathroom. He says he doesn't need money, but is that true? ? ? When I check out, I have to ask again if I have to pay, and even during my stay I wonder, ``Do I need it? Do I need it?'' At first glance, the room seemed to be well-cleaned. The water area is old and difficult to use, but the space is spacious and I wish I could take it easy...I was thinking that... On the bathroom floor, I found the toothbrush of the previous guest. (crying & angry & dirty) It's impossible even if it wasn't the coronavirus pandemic (><) I was asked to disinfect my toothbrush, but there was a toothbrush in the room that I didn't know who used it. . It's "Wow~ (><)". I tried to post a photo, but I wonder if J-pegs are not allowed? ? I couldn't attach a photo, but I did take a picture of a fallen toothbrush and a new toothbrush for when two of us stay in the room. . . Even though I told them at checkout, the boss didn't come out and apologize, and the two brothers just said, "Sorry." I said, ``There are three toothbrushes in your room before you clean them, so come check them out!'' But I guess they didn't even go to look at them. . . Even when I wrote a questionnaire to the manager, there was no response... Well, I guess they'll just keep going like this without any improvement. . . It didn't feel good, so I should have paid even 10,000 yen for early check-in if I stayed for 5-10 minutes! ! I think. Amazing! Salt compatible & dirty & crying! ! I stayed here (><) P.S.: The reason I didn't change my room was because I was going to a concert in the evening, so I didn't have time. I couldn't believe that the room I had been changed to was really comfortable. If something strange happened again after I got the change, I wouldn't have the mental or physical strength to endure it even though I would be exhausted from the hotel's response.