Guest User
January 31, 2023
All good but the negative point is. The payment system. No card swipe machine is available. I paid Rs. 11, 381 but they gave manual bill of Rs. 10,381 (this was an amount I supposed to pay as shown during booking online. During booking I had entered details as 6 adults and 3 kids (1 - 3 years old and 2 - 9 years old) but I do not know what happened after booking in their system it was showing 6 Adults and 1 kid (3 years old). So at the time of check-in they asked me Rs 1000 extra for the other 2 kids. I request them to adjust in the same amount (i.e Rs 10, 381) as you are not going to provide any extra thing and rooms are same, but they refused by saying we have to show all details to company. After little discussion I agreed to pay Rs 1000 extra amount. But when I received the bill at the time of check-out they gave me bill of Rs. 10,381 and they have not mentioned about Rs 1000 I paid extra. When I asked them why they said we can provide bill of the amount showing online. But they have not mentioned about extra person, extra amount I paid anywhere.