Residence Inn Springfield Chicopee

This is an excellent property, especially for extended stays. My husband and I stayed for nine nights in September in order to visit family in the area. And while the property is not as close to our family as we’d have liked, the comfort and cleanliness of the hotel and the friendliness and helpfulness of staff more than make up for a little extra driving. Housekeeping is efficient and friendly. Front desk staff are helpful and friendly. The rooms and common areas are extremely well kept. The outdoor patio offers a nice setting. Breakfast is satisfactory. The hotel is in close proximity to various national food chains as well as a large supermarket. It’s close to the interstate and turnpike. Our king studio included a well equipped kitchen with full refrigerator, dishwasher, stovetop, microwave; a comfortable living area with sofa sectional, spacious desk area and a small dining area; plenty of closet space; and good Wi-Fi. There is an on-site laundry room, though we did not use. And a pretty good size indoor pool with chairs and pool towels. Parking is ample but I do wish there was an electric charging station for non-Tesla EVs. I suppose that is my only criticism! 🙂

Positives - We were here for two nights and I could not believe how quiet our room was. We were on the first floor, near the entrance to the parking lot with the exit from Route 90 outside and we never heard a single noise! We may have been lucky with the rooms around us but it was great. The room was clean and met our requirements. The hotel was also centrally located. Negatives - Our room was worn. The mirror on the bathroom door was warped and almost falling off and it looked like the bathroom door had been cut off at the bottom but not painted (that was the only thing we could come up with). Hot breakfast options were limited and leaned toward high fat and unhealthy. The fitness room did not have any way of wiping down the equipment after use. The hotel met our need but there should be attention to the shape the rooms are in with an eye to updating the worn out ones. They should also look at the hot breakfast options.

My Husband and I booked a suite. There were stains on the couch. The carpeting was worn and looked old and dirty. The bed was hard, and the pillows were hard. What happened to the Marriot? The Marriot always had such plush comfortable beds, pillows and bedding...I remember very well because honestly The Marriot's had the best beds and pillows. . If that's not bad enough the bathroom is so outdated with a a step-in tub with a shower curtain. Gone are the little guest shampoos conditioners body lotions hair caps now you just pay more and get less. Generic shampoo and conditioner for all to use. The bathroom vanity area light was ridiculously bright that it hurt my eyes when trying to put my makeup on. The worst part of this stay was my Husband, and I were up most of the night sneezing, come to find out all the rooms at this Marriot are pet friendly I wish I would have seen that on their web site. After telling the staff that we were having major allergy issues they responded that the next time just give them a heads up to clean the room better. They might want to start with getting rid of the carpets and cloth coaches. The Marriott allows 2 dogs per room.