Guest User
November 17, 2024
The room was nice, with a nice view outside the window. But something unpleasant happened with breakfast.
1. The front desk didn't give us breakfast coupons when we checked in, and I didn't even tell them where to eat breakfast until I asked.
2. There was no guidance for breakfast service, and the waiting time was more than 30 minutes.
I went to the restaurant bar to order breakfast, and I saw that everyone was drinking a cup of light meals. So I asked the coffee maker at the bar: choose drinks first? She said yes. So I ordered two cups of coffee. I waited for nearly half an hour for the coffee to be served.
3. The waiter asked me for a coupon, and I said I didn't have one, so she asked me for my room number, and after telling me, she went to the front desk to confirm. After confirmation, she told me that the room only included one breakfast. So I had to pay for one cup of coffee, 65 baht. I thought I remembered it wrong, so I paid first and then confirmed it. I found the hotel front desk to confirm that I had two breakfasts. Then I asked the front desk to tell the staff in charge of the breakfast bar. Then the reply I got was that coffee was charged separately and breakfast was two.
Then I have to wonder, did I not communicate clearly whether breakfast includes coffee, or did the waiter just let it go? In addition, the hotel shows that English reception is available, but the front desk was stunned for a long time after saying a sentence, and finally translated English to me in Thai.
I waited until 8:35 at 8 o'clock, and my chartered car came, but breakfast was not served yet, so I left directly.
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