Smile Lanna Hotel

很棒的服務，還有聖誕節派對，員工笑容滿面很親切

酒店房間比較乾淨，是蘭納風格，還有串手鍊和做手工皂等活動，挺不錯的。酒店門口的咖啡店也不錯，還有免費穿梭巴士接送去機場和塔佩門等景點。

服務很好，就是酒店位置不是很方便，出門打車都150-250豬，離機場近

水質見圖，有臭味

Let me talk about the advantages first: 1. Thai staffs serve with a smile, and you can feel the sincere smile, and they are very good to children. 2. Although the hotel is small, the internal rice field pool view is good. 3. Free airport pick-up and drop-off are available. Let me talk about the strange experience: 1. A quilt costs 600 baht/day. This time I took the elderly and children with me. During the check-in process, there was no mention of extra fees, and the reservation order did not indicate that there would be extra fees. After the Chinese staff led me into the room, I asked for an extra quilt casually, and asked to accept the fee of 600 baht/day. At first, I told me that it was an extra child fee (but the front desk did not mention this fee when checking in), but the child’s breakfast was already charged separately at the front desk. Later, I was told that the two fees were not overlapping and would be charged. After checking the comments, I found that it was because I wanted to add a quilt. I have never heard of it. This is the first time I have encountered a hotel charging for adding a quilt. The price is 120 RMB. We stayed for 6 nights, which is equivalent to an extra charge of 720. It is simply forced buying and selling. Moreover, the basis for the charges before and after is different, which is particularly blind. 2. The heated swimming pool is not open. We checked in at the end of November and the beginning of December, which is the cool season in Chiang Mai. After checking in, we found that the heated swimming pool was not open, so we went to communicate on the first day. The first reply we got was that the temperature of the swimming pool was this temperature. We emphasized that the current temperature of the swimming pool could not be constant, and then they replied that it would be open the next day. So the child went into the water early the next morning, but was frozen. We asked again, but it was still not open, and then they said that the temperature did not meet the conditions for constant temperature. So, was the reply the day before deceiving the guests? Moreover, it was only 20 degrees in the morning, and the highest temperature of the day was only 28 degrees. So we asked Ctrip to intervene in the communication. Here I praise Ctrip for its high communication efficiency. They agreed to open it on the same day and guaranteed that we could swim at 16:00 in the afternoon. At 16:00 in the afternoon, we could finally swim, but the actual water temperature was still not ideal. So the child was frozen in the morning, and the water temperature was not ideal in the afternoon, and he had a fever in the evening. He had a fever for 2 days. In the next few days, there were more foreign tourists, and the temperature rose to more than 30 degrees, which was higher than when we first checked in, but the heated swimming pool was always open. Chiang Mai is quite cold in this season. I chose to smile at the heated swimming pool, but I couldn't swim. My child also had a fever, which seriously affected the whole trip. And several employees said different things, which made people feel very untrustworthy. The Thai service staff had a good attitude, but I hope that the reservation department of Ctrip would keep a straight face when we communicated about the swimming pool at the front desk. It was really a bad experience. 3. Building A where we stayed was close to the road. Although the room was equipped with earplugs, the road noise was still very loud, and the sound insulation of the doors and windows was almost non-existent. Everyone who passed by spoke as if they were in the room.

有免費接機送機服務，十分給力。房間的陽枱面向中心小花園，雙人床很大，卧具舒適，熱水很好。酒店中心是泳池和小花園，清新優美。下午茶很好，水果新鮮，茶點果汁好吃，尤其是上午遊玩回來茶點一下很舒心。四層的樓層，有電梯，快，人少。 前台有小哥哥小姐姐有懂中文，有位高個子小姐姐中文很好，幫我們訂素貼山半日遊，訂送機服務都非常完美。在此表示感謝。 接送機的師傅辦事認真，準確準時，在此表示感謝。