Hotels Near Lions Park Tree House in Cheyenne

First of all we found out there are 2 Comfort inn and Suites in Cheyenne. This review is for the one next to Warren AFB at 5401 Walker Rd, Cheyenne, WY. *Bottom line-find a different hotel until the major housekeeping logistics issues are resolved.* Corporate needs to step in and help create a manageable system for this hotel. We have never had the problems we encountered. As I read reviews later I saw that our experience mirrored some others. The Good: breakfast was a pretty standard hotel breakfast. The hotel itself was very nice and in good repair and generally clean. Workers were polite and seemed to be trying. It was close to the freeway and Warren AFB The Bad: poor communication. We arrived to check in at 9:45 PM after a 12 hour drive. While in line to check in we found out people had been waiting an hour or 2 for their rooms to be cleaned and ready. We had reserved that afternoon through a third party for a room listed as 3 queens and had called to confirm that we had a room. (Turns out the room would have gotten had 2 queens and a small pullout and should not have been listed as 3 queens.) ***Apparently housekeeping was still cleaning and preparing rooms at 10 PM***. We had 3 kids with us and after waiting a little over an hour we were given a room with a king and pullout slightly smaller than a full size. I think the worker was trying to get us into a room as quickly as she could. We were so tired we just made it work. Later we heard some guests with reservations saying **they were turned away because their room was never ready-this was after 11PM!** In the room there were *no sheets for the pullout, *no pillowcases on any of the pillows, and *no soap and only *one bath towel in the bathroom, so we had to ask for all those things. (There was only makeup remover wipes, 2 conditioners and a half empty lotion for toiletries.) Once we got settled it was fine, but it shouldn’t take 2 hours to check into a hotel. Had we known we would have just camped (we had our gear with us) or gone to another hotel.

We were greeted by a very friendly staff. Our room key was handed to us without having to wait. The hotel is extremely clean and the the little kitchen in the room is well stocked with everything you need if you want to cook your own food. The beds are comfortable. Bathroom is really clean with nice towels. There is also a laundry room if you need to wash clothes, This is the nicest Staybridge. Price is very reasonable. The management of this hotel is well done. Thank you

The room was in poor condition. There was one small bar of soap a d two small bottles of conditioner. The TV was was o. Very loud, but there was no remote control in the room. We asked for a sheet and blanket for the pull out bed, we were told by the front desk attendant that they didn't have any. I was charged 3 times on my credit card for the room. Staying here was a very bad experience.

The hotel is relatively new, the location is good, the breakfast is acceptable, the parking lot is large and can accommodate many cars. The elevator is very abstract and there is a feeling of weightlessness. There is a track next to it, which is quite noisy.

The room is large and affordable

well the refrigerator was unexpected but very noise , windows were sealed shut, wallpaper is peeling. the chairs are ripped up, but what do you expect for 67$ a night. the bed was definitely comfortable!

We chose this hotel for the outdoor pool area and that did not disappoint. The room was large but dated. It’s crazy that electrical outlets are not on either side of the bed. The coffee pot, microwave and fridge could not be plugged in at the same time since they were in the same location and there were not enough outlets. We went to the coffee shop/cafe for breakfast and it was way overpriced with extremely poor service. We had to hunt the waitress down for our check and then she had no idea what to even charge us. We also tried the restaurant and while our meals were ok, the service does not match. The menu specifically states what will come with your meal but when you ask they have no idea what you are talking about. For instance, the steak is supposed to come with green beans and rolls. Neither arrived and when we asked the waitress told us she had no idea but if she could find some in the back she’d bring them out! They should not be charging those prices for the quality and service.

This was one of the more surprisingly spacious hotel rooms I have had in a while, although my reservation specifically had listed it as a ”larger room”, so I don't know how it compares to one of the standard rooms. It was a very comfortable room and bed with a large TV and a kitchenette. Local TV stations were not coming in well on the TV so I couldn't watch the portion of the Olympics that were on broadcast TV, but the cable channels came in fine. I don't know if that was an issue with this particular TV or the hotel in general, but it was only a minor issue for me during an otherwise excellent and comfortable stay.