Guest User
May 10, 2023
I was disappointed with this hotel. I specifically did not book online so I could request a room on the backside of the hotel, opposite the train tracks. First time I called, I was hung up on. Next time around I clearly had reached a call center, but the operator made sure to request a quiet room on the backside of the hotel. Upon check in, I was irritated to find out that our room was facing the train tracks. This was during the weekday, and the hotel was not at capacity, so unsure why they denied this request. The room was not clean. I found bobby pins and hair ties on the floor as if it had not been vacuumed. There was a large crack in the ceiling from apparent water damage, and the floor of the shower was chipped and looked dirty. There was a build up of lint and hair under the bathroom door. Overall it felt dirty. The bed was absolutely horrendous! A pull out couch with bars digging into your back would be more comfortable then this bed. The spare blanket they provide in the closet was covered in someone else’s hair. The do not disturb sign was missing so I had to go get one from the front desk. Staff wasn’t rude, but no smiles or friendliness either. Breakfast was “blah” and the apple juice I had was as clear as water. I will not stay here again, nor would I recommend. Very confusing considering the previous reviews.