Fairfield Inn & Suites Cheyenne Southwest/Downtown Area

We were on our way to Custer State Park and Mt Rushmore from Denver airport. Cheyenne was a good stopping point. Hotel is very clean. We ask for an upper floor, our room was facing the street and Railroad tracks. The trains were fun to watch saw five engine train, noise was not a problem. The back side of hotel may be even quieter. Breakfast is the typical hotel good and served in a nice room.

Room was clean and nice. Hotel is close to train tracks but we didn’t notice noise - our room was located at back of hotel. Saturday and Sunday breakfast was not well stocked. One person working to keep up and was friendly while doing her best but she clearly needed more assistance. Monday was better but I noted more staff helping. Check in was quick and friendly. My biggest complaint is having to request housekeeping the day before if you want service because none would be provided otherwise. I did request up front that fresh towels be provided daily and trash was dealt with as well.

I very rarely leave reviews and my stay for the most part was fine. However I stayed at the hotel for nearly two weeks for business at the end of October and when I got my bill, there were some mysterious charges on my bill. The charges were incurred on a day that I was at meetings all day long and spent very little time at the hotel. After multiple attempts at contacting management, there was very little engagement and a near refusal to discuss the issue.

After traveling around several, Western States as part of a tour, it was nice to not be on the tour and to find this great hotel! Beds are very good, rooms are spacious and the breakfast was the BEST that we had experienced in the past couple of weeks. GREAT place to stay!

This was not our first stay at this hotel. We returned and recommended to others based on previous stays. However, this will be our last. We arrived to the last guest's hair in our shower and used floss pick next to the bed, which made me question the entire cleanliness of the room. Upon check in, I asked about a late checkout (we were staying 3 nights) and was told they probably wouldn't be able to do that. I asked again the night before we left and was told by the same person that there were 73 people checking out and housekeeping would be too busy for a late checkout. This made no sense to me. For the price, almost $900 for 3 nights, as well as being a rewards member, I expected more from this hotel. We will stay elsewhere next time we are in Cheyenne. The 2 stars is only because previous visit was good and the housekeeping staff did provide me fresh amenities when I asked for them. Disappointing, because I liked this hotel.

I was disappointed with this hotel. I specifically did not book online so I could request a room on the backside of the hotel, opposite the train tracks. First time I called, I was hung up on. Next time around I clearly had reached a call center, but the operator made sure to request a quiet room on the backside of the hotel. Upon check in, I was irritated to find out that our room was facing the train tracks. This was during the weekday, and the hotel was not at capacity, so unsure why they denied this request. The room was not clean. I found bobby pins and hair ties on the floor as if it had not been vacuumed. There was a large crack in the ceiling from apparent water damage, and the floor of the shower was chipped and looked dirty. There was a build up of lint and hair under the bathroom door. Overall it felt dirty. The bed was absolutely horrendous! A pull out couch with bars digging into your back would be more comfortable then this bed. The spare blanket they provide in the closet was covered in someone else’s hair. The do not disturb sign was missing so I had to go get one from the front desk. Staff wasn’t rude, but no smiles or friendliness either. Breakfast was “blah” and the apple juice I had was as clear as water. I will not stay here again, nor would I recommend. Very confusing considering the previous reviews.

We came to Cheyenne for an outdoor concert. The Fairfield Inn & suites did not disappoint! Beautiful decor, rooms where very nice, and staff was friendly. Lothar was very personable and attentive to all the guests during breakfast service. He showed he took a lot of pride in his job in serving everyone.