We visited on May 2022. We got there early, room wasn't ready. Went to the restaurant to get some food. Both food and service were very good. As soon as we finished we were informed the room was ready so we headed there to unpack and unwind. The room was big and cozy. The outdoor shower was a nice touch. The hotel has no swimming pool as it has waterfront to one of the most beautiful Lagoons in the planet. It's just breathtaking. Couldn't stop looking at it. All these different shades of blue, turquoise and green. We called our server to order drinks, he offered us a bottle of Mezcal for our entire stay, mixers included. We would mark the bottle by the end of each day and they would store it. By far the best deal. Hotel was on the pricey range but also was worth every penny. The service was excellent and the premises were beautiful. The crowd was very hipster and eclectic. Very few Mexicans (mostly couples) and then groups of American tourists, from hippies living in Tulum to movie/tv actors from LA and groups of friends from NY. It is worth noting there was no kids in the Hotel, not sure if they're allowed but there weren't any. Kayaks and paddle boards were included and free for Hotel guests. That was a nice gesture. Some other resorts just usually try to charge for anything everything. Our stay was nearly perfect. Only part we didn't appreciate much was the restrictions on regular sunscreen ”to protect the environment” so they would only allow Organic/natural brands, which resulted in a painful sunburn. I would definitely go back.
With a stay at El Chital in Raudales, you'll be 17 mi (27.4 km) from Oxtankah Ruins and 19.3 mi (31.1 km) from Santuario del Manati. This hotel is 20.2 mi (32.4 km) from Museo de la Ciudad.
Don't miss out on recreational opportunities including an outdoor pool and a sauna. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Co´ox Ja´ana, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, laundry facilities, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 7 air-conditioned guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Bathrooms with showers are provided. Conveniences include ceiling fans, and housekeeping is provided daily.
I have recently stayed here a single night on two separate occasions before crossing over into Belize. So basically just needed a place to crash. The rooms are huge and decorated in 50s Soviet socialist style decor and bland furniture that appears to have been actually procured back in the 80s just before the Soviet Union broke up (but I digress). Additionally, I think there were only 2 outlets-one in the bathroom and one next to the bed besides the one dedicated to the TV and hidden from view-hard to charge your devices in this scenario. In short, it has seen far better times hence the relatively low nightly rates. The elevator appears to have been sent procured second hand from Japan since almost every elevator in Japan is tiny because real estate is at a premium in most large cities there unlike Chetumal-it can barely fit one person and two bags. Further, at least the first time I stayed the evening and morning front desk staffer spoke a little English-the next stay, nada. BTW, they have a hotel branded convenience store that says it is open 24/7 on the info posted in your room but it is not-appeared to close at 11 and re-open at 8 am. That's 15 hours, not 24. The weirdest thing is that except for the lobby, they turn off ALL OF THE LIGHTS on the stairs and floors to the rooms from about 11 pm to 7 am (about sunrise)! WTH? How do I climb the stairs w/o filing a lawsuit? How do I find my room? Good thing my cell phone has a flashlight. WHY? Last I checked Mexican does have electricity despite being a 3rd World Country. The saving grace is the restaurant. Greatly priced Mediterranean style menu with many healthy options to snack on including Peruvian style cold potato ”causas” and freshly make juices and they even had chicken chilaquiles for breakfast-good stuff! Doesn't fit the actual hotel ambience at all.
102 reviews
3.9/5
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With a stay at Hotel Los Cocos Chetumal, you'll be centrally located in Chetumal, just a 3-minute walk from Museo de la Ciudad and 6 minutes by foot from Museum of Maya Culture. This hotel is 17.5 mi (28.2 km) from Lake Bacalar and 0.6 mi (0.9 km) from Palacio de Gobierno.
Make use of convenient amenities such as complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
Enjoy a satisfying meal at La palma serving guests of Hotel Los Cocos Chetumal.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.
With a stay at Embajada Universal By La Eufemia Group in Huay-Pix, you'll be on the waterfront, within a 10-minute drive of Lake Bacalar and Laguna Milagros. This hotel is 16.3 mi (26.2 km) from Laguna Bacalar Ecological Park and 8.7 mi (14 km) from Palacio Municipal De Othon P. Blanco.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-out and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 13 guestrooms. Complimentary wireless internet access is available to keep you connected.
A stay at Hotel Marlon places you in the heart of Chetumal, within a 10-minute walk of Museo de la Ciudad and Palacio de Gobierno. This hotel is 17.9 mi (28.8 km) from Lake Bacalar and 0.6 mi (0.9 km) from Explanada de la Bandera.
This smoke-free hotel has 2 floors in 1 building and offers complimentary parking nearby.
Take advantage of the hotel's room service (during limited hours).
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 50 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
A stay at Hotel Noor places you in the heart of Chetumal, within a 5-minute walk of Chetumal Ferry Terminal and Palacio de Gobierno. This hotel is 16 mi (25.8 km) from Lake Bacalar and 0.3 mi (0.5 km) from Explanada de la Bandera.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access and a communal living room.
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Make yourself at home in one of the 35 guestrooms. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Located in Chetumal, Villa Marcela is within a 15-minute drive of Oxtankah Ruins and Dr. Alfredo Barrera Marin Botanical Garden. This hotel is 7 mi (11.3 km) from Dos Mulas and 7.6 mi (12.3 km) from Santuario del Manati.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 5 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and slippers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
With a stay at Pronoia Casa de Playa in Mahahual, you'll be on the beach, and 15.7 mi (25.2 km) from Costa Maya Port and 15.3 mi (24.6 km) from Mahahual Beach. This beach bed & breakfast is 15 mi (24.1 km) from Mahahual Lighthouse and 15.5 mi (24.9 km) from Maya Water Park.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and barbecue grills.
Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include luggage storage and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 7 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include desks and complimentary bottled water, and housekeeping is provided once per stay.
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4.4/5
Excellent
VviajePALZWe only stayed two nights, and unfortunately there was a rainy cold front which prevented me from using the pool. It is so lovely, that made me sad. At least there is a very large palapa sitting area with a bar and restaurant so we didn’t have to stay in our room the whole time. It is a nice size small resort, and easy to get around with paths through the lush jungle. The rooms are lovely, large thatched roof porch with a hammock and furnishings. Unfortunately again, the roof had some holes and leaked and it was all wet so I didn’t use it, including the hammock. The room was large, bedding very comfortable with fluffy pillows and very soft bedding! The sheets smelled nice and clean! There are nice handmade wooden shutters on the doors and interesting sliding screens that covered the widows so it was and dark for sleeping. Our first night we had turn down service with a treat. I. The morning a basket of coffee was left on the porch with some sweet breads. But the rules said no food or drink was allowed in the room! Lol The meals were very good. Usually All Inclusive serves buffets but we got to choose from daily specials and were served our meals. I liked that! Now for my problem- which was resolved. I just think it should not have occurred in the first place. This was a splurge for us, almost $300/night. When we were brought to our room it smelled musty. It should have been refreshed before they brought us. I should have mentioned it immediately but we had a long day driving in the rain and wanted to get in the room. I couldn’t sleep that night from the smell that increased as time went on. Since it was chilly we closed up the room. We should have used the AC to help but it was cold already! Besides the musty smell ( which could have been perpetuated from the rain, the bathroom had a terrible sewage smell! We were offered to move our room, which would have been a pain, so we allowed them to treat it. They poured bleach in the floor drain and it helped. Then we were afraid to shower and wash away the bleach. One thing they should mention at check-in, is that you can leave a tip for the employees at the end of your stay. We left some cash as we went but it is more convenient to leave a lump sum to be distributed amongst all the staff. I asked about the tipping policy but was not told that was an option. Overall, I think it is too expensive for what you get. We have stayed at luxury haciendas for less, and expected more here. If you can get a coupon or belong to the RCI it is worth a visit.
RRoad16873000060Our family of eleven was looking for a relaxing day at the beach away from the crowds of the cruise ship and Maya Luna fit the bill perfectly. Carolina was extremely professional in providing me with information about the hotel before we ever arrived. She arranged for our transportation from and back to the port. She provided us with meal and snack selections so that we would be able to make our choices before we even arrived. The drive from the port was longer than I expected and the road was not well maintained in some places. But, that is not unusual when you get away from the typical tourist areas. On our arrival, we were shown to lounge chairs under a shaded awning. We had picnic tables in the shade of the numerous trees on the property. The staff was attentive to all our requests. The drinks, snacks and lunch were plentiful and delicious. I especially liked the pineapple shrimp and the guacamole. The property is so peaceful that a pair of woodpeckers had built a nest in a tree stump right next to us. My granddaughters were really excited to see them tending to their little ones. Actually, we were all excited to see them. The sea**** in Costa Maya is a problem. Carolina had informed me about the sea**** before we ever arrived. She did not want us to be caught unaware. And though there was sea**** in front of the hotel property, we were able to take a short walk down the road to an area where there was very little. Thanks to Carolina and her wonderful staff our day at Maya Luna was peaceful, relaxing and enjoyable.
GGuest UserThe house doesn’t care at all if you are able to sleep or not! First of all: there is nobody working at the bar/restaurant during Covid. Ok. Would have been great to know that. But apparently it is totally ok if people are sitting in the garden, screaming their lungs out, way after midnight. That was our first night. In the morning at breakfast (which is supposed to be included), we found out, that you have to choose between an orange juice OR a (really) small fruit - plate! Seriously???? You have to pay extra if you want to have both!The rest of the breakfast includes toasted bread with butter (of course not real butter), jam, and eggs. But if you don’t want to have plain eggs, you have to pay extra. So don’t be greedy and ask for cheese or something like that! And the waiter was the first one during our trip, that couldn’t wear his mask properly, so his nose was out the whole time. Do we need to pay extra for that too? The second night a bus arrived at midnight and again there was screaming trough the whole building. The boy at the reception-desk just looked at me, and didn’t say a word, when I asked him for help to stop the yelling. Never again! And if you still decide to (try) to sleep here, make sure you are not on the second floor near the ice-machine. because that is, of course, also extremely loud too. Bring ear plugs! And drinks. So you can party in the garden the whole night. That would be the best place to do that. They don’t care at all.
AAnonymous UserThe location nearby the beach promenade is very good. The room was clean and modernly furnished and had a beautiful view. Unfortunately the water was not warm in the shower.
The first impression upon arriving to this hotel is its architecture, curved lines in harmony with functionality. No doubt the Italian architect did a good job designing this hotel, the central location of the big swimming pool, the modern international art pieces and the roof details are paramount. Staff, as Jesus, was very friendly and always responded to our inquiries. Our stay of 10 days was very comfortable. The location is about 100 yards to the beach that had floating barriers for seaweed that affects beaches of Costa Maya. Nearby you will find many great restaurants, taxi stop right on hotel entrance, bus station about 200 yards away. The only downside possibly are the stairs if you are on the last floor (staff will handle your luggage), slightly slow WiFi (a problem in all Mahahual). We were lucky on our last day for they had announced electrical blackout in the city but we were not affected.
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