Guest User
June 11, 2024
Very dissatisfied with how this hotel is deceptive with their advertising. Their website shows pictures of a hotel with inside rooms and updated decor. We arrived to a dark, outdated motel with broken equipment all over the place. We reserved 3 rooms for our large family trip with our adult kids and their children. Rooms were not ready, the elevator was out of order with no signs of anyone attempting to fix it, the outdoor hot tub was closed due to broken equipment. Two rooms that were inside the hotel were large and had updated carpeting and furniture. The room my husband and I stayed in was across the parking lot and had doors to the outside. I don’t book hotels with outside access because I just feel safer inside. The room was so dark with minimal lighting. Dark brown colors and ugly moss green curtains. The hotel was undergoing a remodel, which is great but not noted in their website. Having to lug all luggage up the stairs was a pain with small children. The staff were friendly enough but this is not what they advertise on their website. We will not be going back.