Hotels Near Banter by Piercing Pagoda in Chesapeake

This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!

Overall pleasant experience. The hotel staff and other hotel guests were very nice and hospitable. We were there for a Women's Retreat (Zion Church). I had to switch rooms after the first night because my room was right above the outside patio and it does not close until 2am so I didn't get much sleep on the 1st night. They changed my room with no problem afterwards so I did not have go through that experience again. Terrance is a gem, he was the staff captain in our conference room and he made sure we all were taken care of and all dietary options were satisfied. His customer service is top notch. There were two other Ladies that went above and beyond to take care of us and I failed to get their names. One had a tattoo near her ear and neck area, she was so sweet and kind. I would definitely stay here again in the future as it is near shops, malls, restaurants, the waterfront etc.

the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Awesome

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

The room was very clean

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.

Very clean and amazing customer service.

We needed a hotel close to the airport for a one night stay prior to going to OBX. We didn't have a car but used the hotel's shuttle service with no issues. Staff here was very friendly and very accommodating. Rooms were clean, beds comfortable and the bathroom was clean and nicely updated. My roommate did have a problem with a cold shower but we were up early so maybe she was one of the first to use it?? I had no issues shortly afterwards. Breakfast was your typical hotel breakfast, nothing special but it was fine and we were able to find things we liked. Overall a very good stay.