Hotels Near Lose The Lead in Cherwell

The room environment is good, the restaurant waiter is very bad, the drink is not forced to take it out or lose it on the spot, we can't put it away, we can't drink it, we have come 2 times in a row, and then the meal has not been finished. I have been asking for the meal. The whole restaurant is British. As far as we are a table of Chinese people, people feel discriminated against. It is obvious that there are emotional treatments. There are several hotels of the same type around. This hotel is strongly not recommended.

The room is spacious, bright, elegant, quiet, service, warm and thoughtful facilities

We were on holiday in Spain when we heard our house had been flooded. Knowing we had a late flight back we didn’t want to turn up at our house in the dark with flood damage. We therefore chose to book into the Travel Lodge at Cherwell Valley Services as it was very close. Following a flight delay we arrived to check in at 0200 hrs. We were given the keys to room 243. When we went into the room we were horrified by what we saw. The mattress was bare and looked disgusting, the sheets were screwed up and thrown in a corner. There was food and rubbish on the floor. The bath and toilet were dirty. We immediately went back to reception and showed the night receptionist photos of the room. He couldn’t apologise enough. He then took us to another room, 269. As he opened the door there was a stench of fish. The room was as dirty and horrible as the previous one but added to that the bathroom door was off its hinges and leant against a wall. I have never seen anything so filthy. The receptionist looked shocked. We told him we wanted to leave. We wanted our money back. We felt we would be better going back to our flood damaged house than staying here. The receptionist begged us to stay and took two sets of keys to look at other rooms. He came back and didn’t even offer to show us which says a lot I think. An email was sent to Travel Lodge the following morning and I got a response saying as a ‘gesture of goodwill’ they would refund my money. That is an awful response as that would be the absolute minimum response. Won’t be staying with Travel Lodge anytime soon.

I booked this hotel for a weekend get away foe me and my partner. It was an early birthday treat, i advised the hotel this upon booking and they were fantastic enough to put a banner up and left a few little goodies for her which was amazing, very nice touch. The hotel staff were friendly, polite and courteous. Would definitely look at booking again in the future if we are down that way again.

A gem of a hotel. I found this hotel by accident on a google search. The website was easy to use and bonus it's pet friendly! The welcome was very good and the room was spacious and immaculately clean. Tea/coffee in the room and a bottle of water. TV is positioned so that you can comfortably watch it in bed without straining your neck. There is an iron and board in the room too, A large glass of rose wine was only £7.00. Best of all... the Indian food was outstanding as was the service from all the staff. As a customer service trainer for many years I cannot recommend this inn highly enough. I will be back!

This is a good hotel in central part of the city. We didn't use any of the facilities due to our short stay at the hotel. It looks quite decent and room was nice and cozy. Service was ok, but could be better if you get a proper greeting or a sort of welcoming that is expected at this level of hotels. Location is close to bus station and railway station, which is convenient if you are in/out of Oxford for a short stay.

We booked this at very short notice and had the last room I believe, which overlooked the internal court yard. It was a bit smaller than the pictures online, but was clean, had a large bathroom, tea/coffee making facilities and everything you needed. The staff were fantastic, very friendly and helpful. A good spread for breakfast from buffet to full cooked English breakfasts. The hotel was steeped in history and added to the atmosphere.

The bed was really uncomfortable. It's a cheap bed with springs that you can feel and when any of you move it disturbs the other as the bed shakes. I would have thought this hotel would have better quality mattresses, id rather stay in a travel lodge next time

We stayed 3 nights B&B following a Travelzoo offer. Let me say firstly that the level of customer service, friendliness and general willingness to help was very high. The stay was let down a bit by the non function of the a/c in our initial room during a very hot spell in room 22 on the first night. Even with a fan it was unbearably hot during the night [being on ground floor we didn't wish to open the windows] and when I mentioned this at reception the following morning they said they would have a look but if unsuccessful allocate another room that was cooler. This happened [room 25] and whilst not having a/c either was positioned out of the daylong sun and had cooling original thick stone walls. I noticed since that another reviewer also mentioned the same issue in Oct 23 [was this never fixed?] so I'd suggest getting this sorted out ASAP as it was the only uncomfortable let down. Cooked breakfast each morning was tasty and well cooked. We had an evening meal in the restaurant on the first night and that was good as well. Included was a small cream tea for 2: 2 scones/cream/jam no variety choice of teas offered. There is adequate parking for guests within the courtyards. The location was excellent for our day trips to Stratford/Avon, Blenheim Palace etc. Incidentally due to personal circumstances we had to rearrange the dates a few days prior to our original dates. The reception staff were very helpful and amended them without issue or query. We were grateful for their understanding. So in summary overall pleased with the stay, the price we paid under this deal and especially the customer service but disappointed concerning the first room. A well located hotel for trips outs and a pleasant small village with old church and a couple of interesting shops.