Guest User
January 31, 2023
This Monday, October 3 in the evening, I wanted to order food. As the order is about to arrive, I rush out of my room and realize too late that the card is still inside; I didn't have time to hold the door. So I go to reception to collect my order which never arrived (this is not the hotel's fault but it is important to show the opposition between the way I behaved and that of the receptionist). So I call the receptionist to tell her the problem. Already on the phone no friendliness, I willingly wait the 20 minutes for her to arrive. When she arrives, without a glance, with an angry face, she asks me for confirmation of my room number, always without a glance and with an aggressive tone. She hands me another card, I kindly ask her how to return it, aggressive response, and just when I very kindly want to thank her and apologize for the incident, she slams the door in my face. I had already ruined the evening, I was very kind and I tried to apologize, she on the other hand made no effort to contain herself and remain friendly, it's quite scandalous. Besides, at the price of the room it is not normal that there is no 24/7 reception, cheaper channels have one! In any case, this behavior is intolerable. In short, this deplorable reception pushes me to not recommend this hotel, and honestly I was really hesitant to make a scandal the next day and go home! Fortunately the rest of the team is friendly! Other problems: - no elevator, and no presence detector for the light, so we struggle with the suitcases on arrival (then on departure) to turn on the light and go up to the room. And as a result the hotel is completely unsuitable for disabled people (I am not concerned but it is important to point out). - the time range for breakfasts is too short. If we have had a big evening, we will be woken up by a banging on the door to go and have breakfast before 9:30 a.m. (breakfast otherwise really average for the price, the pastries seem to be reheated frozen foods, there is a bakery next door, why not work with them to provide fresh pastries in the morning?). - Cleaning is done from 9 a.m. as well, it's not a problem but even if we put "do not disturb", we knock on the door, afterwards I anticipate because I don't like cleaning to be done in my room when I have this kind of short stay (I have unfortunately already had thefts in other hotels, since then I am suspicious) but I should not have to do it, the simple fact of indicating "do not do not disturb" should suffice. - the hot water in the shower comes and goes at random, so one day you will have cold water and then suddenly it will be hot, before becoming cold again later, then too hot again, e
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