We booked a two night stay here, but the first night was so bad that we wanted to check out. Because we brought our elderly with us, they complained that the room was very cold, so we went to the counter and asked for help in English. The counter staff asked us to turn up the temperature ourselves and they would go upstairs to check later. Because the temperature of the other room we booked was not set as high, and due to the language barrier and inability to understand Korean, we waited for about 20 minutes and went to the counter to ask for assistance. At this time, the counter staff took a small electric heater from the counter, turned on the temperature after arriving in the room, plugged in the heater, said nothing, and just left and closed the door... The poor attitude made our whole family dumbfounded. I thought, what did we do wrong? When I returned to the hotel the next day, I saw that there were still tattered sponges and dishcloths in another bathroom.
The breakfast was great! But the service attitude at the counter is really unacceptable.
Very Good
47 Reviews