Rayfont Hotel & Apartment Chengdu

Great service, but serious room and air-quality concerns Firstly, I have to say that the service was amazing. The staff were friendly, kind and incredibly helpful, and I really appreciated how responsive they were when I raised my concerns. Unfortunately, the condition of the hotel and, particularly, the rooms was very disappointing. The hotel appears quite run down, and I was concerned about what seemed to be mould, dust or an air-quality issue. My room was changed twice, but unfortunately the problem persisted. There was a strong, dusty and unpleasant smell that irritated my nose and throat. I could even feel a dusty sensation in my mouth. As a result, my asthma was triggered and I became unwell. I ultimately had to leave the hotel on the same day I checked in because I did not feel it was safe for me to remain there. I genuinely appreciate the staff’s efforts and cannot fault their customer service. However, I strongly believe the hotel needs to investigate and address the air quality, cleanliness and possible mould/dust issues in the rooms.

To Ye-Mood Hotel, We had a marvelous 3-day stay with you — truly wonderful from start to finish! The room was spotlessly clean, comfortable and cosy, with great air-conditioning and heater, thoughtfully equipped with smart gadgets that made our stay so convenient. The staff were warm, welcoming and genuinely friendly — we especially appreciate the lovely aunty who went above and beyond to help us carry our heavy luggage and prepare delicious breakfast each day. The food was simple, tasty and generous — absolutely wonderful! We loved the location — surrounded by many eateries and all within walking distance. It’s easy to get around by Didi or taxi, and just 10 to 15 minutes’ drive to Jiuzhaigou Scenic Area. Service like this is truly excellent. Thank you so much for taking such good care of us and being such wonderful hosts. We would love to come back and highly recommend you to everyone! With gratitude, 小蔡 jojo

Good location, pleasant view. Clean place, nice stuff. You can use gym and pool for 30 rmb