843donna
March 24, 2024
Due to a plumbing issue, we checked in to the nearby hotel on Daniel Island to wait for repair. We reserved 2 nights, but we explained at check-in, we might only need one. We were told not to worry, if we didn’t want the second night, be sure to check out before 11am the following day and we would not be charged. The following morning, we got the all clear to return home. We immediately notified the front desk we would be checking out and we stopped in person to drop off the room key, well before we were required to. When checking my bank account, I could see 2 nights were changed. I called and was told they would pass along my details to a Manager but I never received a credit or a call. A few days later, I noticed a charge not only for the two nights, but an additional night. When I called the hotel again they told me they charged the additional night and would refund the original 2 night charge. Two weeks later, none of the charges were reversed. Our stay was on Feb 5, checking out Feb 6. By March 1, I still had not received a refund in any amount in spite of multiple calls and promises for prompt attention. By March 15, I gave up and contacted our bank to dispute the charge. There was plenty of time to reverse the extra night and at no time did management dispute our original request or indicate that we were wrong to request it. An otherwise nice room and friendly front desk experience were ruined by this weeks-long hassle of trying to reverse an erroneous charge.