Hampton Inn & Suites Charleston/West Ashley

Nice hotel. Decently located. About 15 -30 minutes away from sites. There was an issue with the bathroom door not closing. They sent someone right away to fix it but it was an installation issue and was to be corrected by the contractor. It was not that big a deal since I was the only one in that room. Breakfast was great. The area was maintained very well and we didn't have to wait on refills. Very nice woman working the breakfast area. very helpful

Very nice Hampton Inn. I stay in a lot of Hampton Inns, particularly this summer. This one has recently been renovated so everything looks and feels new. So, I have no complaints about the facility or my room. I arrived after 9 PM on Wednesday evening July 31. There was one person at the front desk who was very rude. As a Hilton Honors member we are supposed to get a free bottle of water and a snack. However, I received two bottles of water with no snack. I enjoy the bold (stronger) coffee but they only serve light coffee and decaf. Great workout facility in it's own building on the other side of the pool. However, the workout facility water cooler was not working nor were there any water cups. Breakfast is the typical Hampton Inn breakfast. They were out of fruit one morning but most everything else is what you'll find at most Hampton Inns. The elevator walls were very smudged and dirty, perhaps due to the recent renovation. During the first two nights there were no parking spaces since they allow 18-wheelers to park sideways taking up 9 parking spaces per truck. So, we had to park along the curb which I consider unsafe.

Stayed Thursday through Sunday. Had to ask for towels. Twice. The first time they were brought to the room door, and the staff delivering wouldn’t even smile or speak to us - looked mad that we even asked for them. We received no housekeeping in the days that we stayed there despite asking for it. I was told on Friday that I could NOT get housekeeping (all I wanted was trash removed and fresh towels) because the service was provided every other day. Instead of feeling welcomed at this property as a guest, my family felt like a burden. I was shocked that I spoke to several staff members and they never acknowledged me. It was the coldest atmosphere I’ve ever experienced in a “hospitality” place of business before. So, despite the poor reviews prior to the remodel, I would remain very cautious before booking here even after the remodel. A little paint and carpet can only do so much for this place.

Checking in went smoothly even for a rough night I had at a previous hotel . I was lucky enough to get the king suite . The suite has a microwave , two tvs , lounge and kitchen etc. the room was clean no complaints . Well I do wish there was garbage bags for trash . But that’s about it

Fairly standard run of the mill Hampton Inn. Under renovation as of March 2024 so did not stay under normal conditions. Even the parts that were already updated did not seem awesome and my room had an odor and was stuffy. Property seemed safe enough and is close to some restaurants. About 15- 20 minutes from downtown depending on where and traffic. Staff was so friendly!!

The room was very clean and quiet even though renovations were on going. our room was recently renovated and was very comfortable. There is something about Hilton bedding that helps you sleep. The staff were very welcoming and helpful. Will stay there again on future trips.

The property is under renovation so there was construction equipment and supplies around. The room we had on the first floor was one that was not yet renovated. It was somewhat worn and had a odor to it. From the condition of our room, I can appreciate the need for the renovation project. However, the room was clean and the bed was comfortable. The breakfast was good, however, they did not have the usual dark roast coffee that is common at Hilton properties. Check in and check out were smooth and the staff was courteous. We will likely stay again - but hopefully in a refurbished room after the renovation project is completed.

The toilet was stopped up our entire stay. They came and plunged it once but it immediately stopped up again. Then the shower would not drain- we left there with a foot of water stuck in our tub. Funny, but every other time we have stayed here, this has happened. Vintage plumbing? Tired of having to go to lobby bathroom. Despite convenient location, will find another hotel.

GROSS and run down. Beat up, moldy, dirty, smelly. I never walked without shoes in my room. It’s an old hotel in dire need of a renovation or complete demolition. It’s exactly what I think a Red Rood Inn would be like. The clientele had some sketchy groups. Like hourly hotel sketchy. Several odd groups loitering in parking lot. I was worried about my vehicle. The location is also in sketchy. I thought I was going to get mugged when I went to the grocery next door to grab snacks. Will never come here again. I can’t believe this is a Hampton Inn.