Country Inn & Suites by Radisson, Chanhassen, MN

Our family recently stayed at the Country Inn & Suites in Chanhassen, MN, (we had three rooms for two days) and unfortunately, our experience was far from satisfactory. After our daughter and son-in-law settled in for the evening to watch television, they were horrified to find wasps buzzing around the ceiling. This was not only unsettling but it is also a serious safety concern. Despite informing the staff immediately, the response was slow and inadequate. Additionally their sink didn't drain and the shower tub didn't drain. They were told there wasn't anything that could be done about it. The room itself was poorly maintained, with visible signs of neglect. The cleanliness was subpar, and the amenities were lacking. The presence of wasps made it impossible to relax or feel comfortable and they asked for a different room. They were moved to another---also wasps. They were moved to the third room and that one smelled like a urinal---finally moved to a fourth room that had no visible insects, but was grimy and filthy. We stayed at Country Inn & Suites all over the country when the Carlson group owned and operated this chain but since Choice Hotel Group has been in chatge, they are terrible. We stayed at their properties in Stillwater, MN as well as Council Bluffs, IA within the last 6 months and I will guarantee you we will never stay at another Choice Hotel property. All of them have been dirty and poorly run. I expected a much higher standard of service and cleanliness from Country Inn & Suites. I was told by a day staff that the manager would compensate me for our trouble but so far just the ueual runaround---someone who isn't in today will call tomorrow. The morning we left, we walked past a room being cleaned and I saw the housekeeper using a sticky lint roller with a long broom handle, on a mattress and wondered what that was all about. When we got to the elevators there was an unattended cleaners cart and visible to all was a sticky lint roller on a long handle loaded with what looked like small bugs! If you value your health and safety---don't reserve a room here and if you already have a reservation, cancel it and run from this property as fast as you can. I do not recommend this hotel (or any Choice hotel) to anyone and urge the management to address these issues promptly.

I reserved a room when I was going to be in the area for work. I was quoted a rate of $148. per night when I made the reservation. When I checked in, I was presented with an invoice for my three nights - all with different rates for each night: $170, $190, $180. The man who checked me in immediately changed the rate to what I was initially quoted. The rate variation was suspicious. When I got to my room, it was stuffy with a stagnant smell. I went to turn the air conditioner down and noticed filthy a/c controls. Then I went to the bathroom to wash my hands and there was hair in the sink. Then at the foot of the bed, on the carpet, was a golf-ball size red spot. Likely not blood, but maybe ink. Still, an unpleasant sight. I immediately requested and received a refund and left the hotel. I couldn't stay there due to the poor condition. This is the second bad experience I've had at a Country Inn & Suites. I will never select that hotel chain again.

Staff very accommodating and friendly. Updated room, clean and welcoming. Breakfast room clean, well stocked. Lobby was clean and coffee available. Great place to stay when visiting the Chanhassen Dinner Theatre and MN Arboretum. We will definitely go back when going to another play.

One of the worst places we’ve stayed in years. Stained furniture and carpeting, unpleasant odor, dated decor, tv not working well. Stayed because Chanhassen Dinner Theatre recommended it when we made reservations for a show at the dinner theatre. Big mistake. Would suggest you look elsewhere in the area.

A place to call home. I lived in the twin cities. Now as a guest I like the Country Inn because the facility is well maintained the staff is friendly. Convenient to Downtown, Lake Minnetonka and the Airport. Good strategic location. Close to numerous shopping dining and attached to a dinner theatre. Your paying about half what downtown Minneapolis hotels cost. No further discussion needed.

I will never stay at this hotel again. My daughter got married in the area and this was our preferred hotel. They gave my room away as a no show when they gave my guest a key & had items in room. I had been working with hotel for months on our wedding block. My guests had over 40 nights booked in this hotel and they gave my room away. I had specifically called and said I would be very late checking in as I was the Mother of the Bride and was assured that my room was safe. I arrived after the wedding to find out they had removed our items from the room and gave our room away. While the hotel has compensated me for this situation, it doesn’t change the fact that it happened. Owners of wedding blocks beware.

This is a well maintained hotel just steps away from the Chanhassen Dinner Theater and Brindisi's Pub/Grill. Easy to get find right the main road. Friendly, helpful staff. I would definitely stay again.

Let me start out by saying I don’t travel a bunch, but in all of my 50 years of life I can only remember one stay that was worse. When we arrived the lady at the front was super friendly, and said she would be there all night if we need anything. This is where it started to get weird. Once we arrived at our room we found out that the key cards did not work. So my wife went back down to get new cards while I waited in the hall with the luggage. Unfortunately the nice lady at the front had disappeared, and she didn’t show back up for 15 minutes while we stood around. Not a huge deal, but a little inconvenient. The next set of key cards worked. Upon entering the room we discovered that it looked like we would be staying in a frat house. There were many holes in the carpet and stains on the furniture. Normally this is where I just leave, but we were in town for a wedding and this is where the block of reserved rooms were at. The following morning, some of the other wedding party guests started to arrive, and weirdly almost all of them had the same troubles with the room keys. One even had to be pried open with a screw driver by the staff because the key only worked long enough to get the first batch of bags into the room, and no subsequent set of keys would open the room. During our stay We noticed a little damage on the bathroom door like it had been wet recently, but given the condition of the room overall, thought no big deal we can get through this. Unfortunately we found that no matter how the shower curtain was arranged the tub enclosure leaked enough water onto the floor when taking a shower that I’m certain water was going into the unit below us. There was a pretty noticeable stink in the room, now knowing that the shower leaked all the time I’m pretty certain it was mold. In an effort to just put a smile on and get through the wedding we decided to round up our party and head to the hot tub to decompress from the long drive, unfortunately after 15 minutes in the water my wife started having some skin irritation, so we all decided it would be better not to stay in the water. While that’s the majority of the story, we should also mention that some of the wedding party actually did not stay at this hotel after the first night even knowing they had already paid and would not be refunded as they reported dirty rooms and waking up with a head ache, no doubt caused by the water leakage and subsequent poor air quality. In addition there was only one occasion where our room key worked 2 times in a row. Every other time we returned to the room we had to walk back to the front and get new keys. In addition, the common areas had damaged carpet and paint everywhere, and the staff never asked how our stay was when we were checking out and it wasn't until we were checking in that we learned that this hotel doesn't do daily cleaning or towel replacements. I should also mention there is a freight train that passes within 200 yards of the hotel in the middle

Couch was stained and room did not look clean. Missing light bulbs. Called to ask for sheets to cover couch and phone was not plugged into cord. Maintance guy brought four stained sheets with holes. Noisy air conditioner.