216675****
November 10, 2024
Avoid lightning. There is a KTV on the fifth floor of this hotel building. It is very noisy every night. Even if you live on the 9th floor or above, there will be music. I checked into the room at 11 o'clock that night and found that there was music. I asked to change rooms. I changed two rooms in a row. I could still hear the sound on the 13th floor. The hotel did not apologize during the period. I booked a king-size bed room with a view. The front desk guy changed me to a superior king-size bed room without telling me directly. When I asked, he told me that there was no room for the view. I can understand it, but I placed an order for the view. Because of the hotel, I changed to a room one level lower. I stayed in a superior room for three days with the order for the view. The hotel did not explain, apologize or compensate. Isn't the customer's money money? It's too unprofessional.
I stayed in this hotel for a week. I didn't change places purely because I had a lot of luggage and was too lazy to change. During the period, the washbasin was not cleaned up, and there was hair residue. One day, they forgot to put a towel for me. It was not troublesome to clean such a long-term room. Sometimes I took the initiative to say that there was no need to clean, but it was perfunctory.
In short, this is the only time I gave a bad review to the hotel after being on a business trip for so long.
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