Kalle D
April 22, 2024
The hotel and staff were fine. Nothing to say about that. Nice room and nice amenities. However, I want to warn everyone considering renting a car at "Enterprise " located in the lobby. It is not Enterprise but a franchise called Woodford Car hire. Check those guys out on Trustpilot before renting. I rented a car at Marriott Century City in January 2024. We had full coverage with zero liability and all the other extra options one could choose. In other words, fully covered according to their staff at the site. We had an accident but not to worry said the staff, "Sir you are fully covered". Fast forward a couple of weeks and I get an email from them claiming that due to negligence, I should pay for the repair of the car. Approximately 135,000 ZAR. Basically as if the car was never insured at all! Invoice attached with banking details and please pay soonest. I contested this claim by mail and immediately canceled my card via my bank as I suspected what type of company this was. Unfortunately, due to human error and lax procedures by my bank, they did not close my account connected to that card. Therefore this company could enforce a withdrawal even though the card was canceled and they took approximately 60 000 ZAR. This is theft and fraudulent according to my bank. So word of advice, if you give them your card details, make sure to cancel that card as soon as possible and close the account connected to it as well. And good luck dealing with them. I think it lowers Marriott's standard to accept such a fraudulent company to operate within their property. One get's a false impression of safety.