Arriving at Check In at 12:30, we were immediately served and asked to wait. We went to Gramedia next to the hotel again at 1:30 pm. Until 1 pm we were still told to wait. At 1:30 pm we asked the receptionist again, still told to wait. At 2 pm there was still no room ready. Imagine I brought 2 children and 1 toddler waiting in the lobby without being offered a welcome drink/snack at all. The receptionist only came to us at 3:30 pm to give us the room key. And the room specifications did not match what we booked on trip.com.. we booked a Queen/King Size Double Bed. We were given Twin Beds that were lined up into 1 with a topper on top so that it looked like a Double Bed. In the price range of 800K IDR and up, it's better to look for another hotel.
Original TextTranslation provided by Google