Ixo Hotel Semarang

Came there to find out that my room has been cancelled. Their reason was because they are in partnership with OYO and a lot of rooms has been canceled by the "system" so there were no rooms left for me to check in that day. They had already had a substitute hotel which I rejected. I requested a refund in cash and they refused. They promised that the refund will be done via Trip app but when asked how does the refund work, no one could explain. Finally I asked them again about the room availability because I was sure that they had at least a couple of rooms available. I told them that it was their responsibility to provide me with a room, even if the ones available are more expensive than what I have paid for. Suddenly they apologised and told me that a room was available, exactly like the one I had paid for. The rest of the stay was great. I wish to come back and visit the hotel, hoping that such suspicious experience will not be repeated in my next visit.