teresadN961KY
September 25, 2024
A small group of us arrived in the pouring rain, at lunchtime. We went to the cafe next to reception for a coffee and something light to eat. Despite the fact that there was a bar, and menus on the counter, they only serve coffee. This is a modern hotel in a great location, by the river, and convenient for everything, but has significant design flaws. The reception area is very gloomy ( black marble) and noisy if there are more than about 4 people. It is not at all relaxing. I would have thought they would encourage guests to relax with a glass of wine/beer etc, but impossible. One of our party was partially sighted, and the foyer area was very difficult for her. Also, the lift system is mad. To get to the rooms, you have to take a lift down one floor, then walk with your bags to another lift to go upstairs to the room. The ( expensive) restaurant on the top floor has great views, a Michelin star ( 2022) but not many customers as far as I could see. Breakfasts were good. One evening it was very noisy until very late, sounding as if there was a disco in the next room, with people shouting and slamming doors at all hours. Ask for a room away from the lifts.