Hotels Near Metro in Cebu

Overall, I had a great experience. The staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend.

Amazing location next to Ayala mall with a direct entrance leading into The Terraces. All staff were warm and friendly and even the housekeeping staff (Albhey) left a handwritten thank you message for choosing to stay at the hotel. Breakfast was great with a wide selection of hot and cold foods. Definitely recommended.

Location wise, its just a few meters away from Ayala Mall. Rooms are spacious and very clean. Loved the body wash scent. Breakfast spread, loved the chicken. Will surely stay here again.

First of all, I want to highlight the accommodation of Quest Hotel together with the warm management of staff which makes the stay an amazing one and also amenities are complete and with full range sanitation protocols which ensures your protection and safety during your stay. Another commendable factor was the breakfast buffet which you could say that there's no another that is within your budget, for short it is worth every penny. Lastly, I really appreciated the Staff that was very accommodating and in a Filipino way of hospitality. They will always greet you and is ready and knowledgeable to your needs. During our stay in Quest Hotel it was a blast and we really felt at home.

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

The location of this hotel is very convenient! Part of the galleria mall; it can be accessed from the mall itself during opening hours- perfect for this shopaholic! We stayed in the deluxe king room. We found it very spacious and the bed quite comfortable! Shower door leaked slightly but thankfully the bathroom is large so we could avoid the water on the floor. Swimming pool was amazing! Lovely big size with lots of places to sit and relax! Would highly recommend this place, and will stay again!

There are few hotels in Cebu City that provide the same level of premium experience as the Radisson Blu. During every visit the staff have always been attentive and welcoming. The front door staff are efficient at assisting the unload of luggage and the reception staff are quick to check me in. It's also quite nice to be recognised as a previous guest. The rooms are beautifully furnished, and are kept very clean. It is apparent that housekeeping upholds a very high standard of quality. Breakfast buffet has a good selection of cuisines, and an indulgent dessert offering during weekends. While there are a couple of other hotels with a larger selection and variety, the staff here are on point, and are a highlight of the experience. Overall, this hotel will be one I will definitely come back to, and holds a strong place in my list of top 5 hotels in Cebu City.

Checked in at 5:40 PM, I booked for queen-sized but it’s not available they said booking isn’t guaranteed. So if you want to get the room that you want, check in on time. We settled in a 2 single-bed room for a night (Room 922) and requested to be transferred on queen sized bed the next day (Room 613) which took awhile btw, if you have errands transferring of rooms is a hassle. Anyway, room 922 was noisy at night as it is facing the port area which is in operation 24/7. TV was ok at first but later on it didn’t work, signal interruption. When entering the room, I always check the sheets first for stains and bedbugs. No bugs but the bedsheets had stains, I don’t know how they did their laundry but they aren’t doing a good job removing the dirt. When we were transferred to 613 the sheets were heavily stained, I requested it to be changed good thing they changed it right away. Bathroom tissue was low quality, bring your own if you’re very particular with tissues. Breakfast was mediocre. Wifi was spotty. AC unit worked well. Staff were courteous and location was good, just across SM Cebu/ North Bus Terminal. Will I come back? For location and just one night stay maybe yes. For other reasons, no.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.