The Caye Hotel

The hotel has an excellent location, with comfortable beds and clean rooms. The balcony was a nice touch, and the rooftop space had potential, but it wasn't being utilized—there was no bartender available to order a cocktail. When we requested an iron, we were told there was only one in the hotel and that we would need to borrow it from another guest, which felt unusual. Breakfast is not offered on-site, but the hotel directs guests to two nearby restaurants within walking distance. Namaste was my favorite, with healthy options and delicious smoothies. Unfortunately, the customer service at the hotel was disappointing. The front desk staff, consisting of a younger and an older woman, were unwelcoming. They didn't greet guests as they approached and often appeared to be frowning. On my second day, when I asked the younger woman a question, she avoided eye contact, keeping her attention on her phone, which made me feel ignored. Improving the front desk's customer service with some basic training in soft skills would greatly enhance the overall guest experience. Simple gestures like eye contact, a smile, and a warm greeting could make a big difference.

The location is supreme, and the hotel was only built 2 years ago so has modern comforts. The pillows and bedding were brand new and very high quality. The hotel has no pool but is right across from the beach. Front desk guy Floyd was very helpful and kind. Just an easy safe and comfy place to stay right close to everything!

The name is program - this is the ultimate hotel at this island, starting with the snug breakfast place, comfortable rooms, and up to the leisurely rooftop area providing great overview and a bar service on certain days.