Sandman Hotel Castlegar

Stayed here August 6 2024. Felt like torture with the heat of the room. It has extremely loud air conditioning that is unable to cool off the room. The room faces the pool which is also like a sauna with excessive heat. Could not sleep at all and we are exhausted from travel. Made complaint to front desk at 4am but manager not available till 7:30 am. Maintenance is needed and I noticed this same complaint from others has been ongoing since 2019. Health and safety should be notified! To top it all off the sheets were dirty.

It was a long day driving. We decided to checkin prior to dinner although it's late, the staff assisted us very well during check in she is friendly too. Cons that they don't have restaurant in the hotel but Mary provided me restaurant information nearby the area and she gave me a brochure as well. This helped a lot to locate dining. The bed was really comfortable to sleep with, I wonder the supplier of the pillows too. Value for money

I was trying to call a Taxi for the Airport but was unsuccessful in doing so, not knowing that I needed to book ahead for a taxi cause they only have limited cabs available. But the Manager was very kind and thoughtful, she offered to drive me to the airport so I could catch my flight in time. They absolutely went beyond their service and made sure I was taken care off and not miss my flight.

The Sandman hotel is old and run down; would not recommend it. Since we booked using Chase Sapphire points we do not get breakfast; we will get breakfast somewhere else. There is a nicer looking indoor pool but during the summer heat it is like a sauna; not usable. No one could use the pool area. There is 1 luggage cart for the entire hotel; we ended up slurping our own luggage like the old days. The exit door by the parking lot would stick (not allow you to exit). The front desk agent knows about the problem and we pointed out that this is a fire risk. The bed was good and the AC was adequate.

I recently stayed at the Sandman Hotel in Castlegar, and I had a wonderful experience thanks to Sherril at the front desk. She was friendly, cheerful, and incredibly helpful from the moment I arrived. Her warm demeanor and outstanding service made my stay truly enjoyable. Highly recommend this hotel, especially because of Sherril’s exceptional hospitality!

Stayed here with lots of family for a wedding. Had a special room rate for the wedding, but apparently the continental breakfast was not included. That was an extra $7 per day. We opted for the A&W across the parking lot which I'm sure was 100% better. There is no restaurant within the hotel but many options within walking distance. Found the facility a little rundown. Our keycards didnt work on many of the outside doors and the one back door didn't even close and was always wide open where anyone could walk in. The door didn't even have a spring on it to close. It really was just wide open and the hallway was freezing in the morning. Many guests had a hard time using the keycard in the elevator for the 3rd floor. Found the 1 staff member a little rude and not helpful at all. It was like he didn't have the time of day for us. The room itself was clean and very basic. It did have a fridge and coffee maker. The lighting in the bathroom is very poor and dim. I would not choose to stay here again if there are better options in this town.

We were 1 of 4 female hockey teams that stayed for 5 nights at the Sandman in Castlegar recently. From the initial booking to check out, the team at Sandman provided our team exceptional customer service. Jane the GM, Rene the front desk manager, Cheryl and Nikki also at the front desk were amazing and always helpful. It's always a challenge hosting a big group (especially a sports team) but they were great for us. Thank you from the Surrey Falcons!

We had a hotel booked in Golden last Sunday night (Mar 17th) after finding out during a stop for lunch at Sicamous that highway 1 was closed for Avalanche control from Revelstoke to Golden. It was either wait 8 hours or get a ferry to Castlegar. We got the ferry to Castlegar after cancelling the hotel at Golden for free. Sandman saved us as now we needed a room asap. We got a first floor (111) pool facing room that was right behind the pool. Small but it worked for one night and $113 plus tax Stay at Golden next time. We are mad at BC highways as a 4 hour trip turned into a 6 hour trip.

We were on our way back from Vancouver and I booked this hotel through *******. I booked it because we've stayed at other Sandman hotels and they were good. The Sandman in Castlegar not so much. Old, dingy, dirty would be how I would describe it. To top it off because we booked through ******* the continental breakfast wasn't included. ?HUH? We had to pay an extra $7.00 +tax each for a bowl of cereal and coffee. HUH!!! So we wouldn't stay here again and wouldn't recommend it.