C-Hotel & Spa

As a Lifetime Platinum Bonvoy member with 999 nights in Marriott properties around the world, I intuitively knew from the moment I checked in after a LONG day of travel that I had in fact entered a Zen Zone, but in hindsight that was only foreshadowing for what was an incredible stay. C | Hotel & Spa is genuinely a full service private boutique family run hotel and spa with an incredible attention to detail and deliverables. With Maurizio I felt like I was checking into a private villa with my personalized concierge. Upon entering the quiet and clean rooms with premium amenities with a personalized hand written greeting note from one of the family members with some artesian treats from their in-house Bakery Cafe which is great for a mid afternoon cappuccino. The pastries are amazing, which are also part of the hotel restaurant where they serve an amazing gourmet breakfast with personalized service, but after my long day of travel on arrival day I dined in and Max “The Maestro” delivered a dining experience that made me feel he was my own private butler. A definite must. In fact it was so good I dined more than once during my stay which was fitting as the energy of the property is so calming, rejuvenating and revitalizing which brings me to my last incredibly memorable experience. C | Hotel and Spa has a really nice fully equipped private gym with premium fitness equipment and a comfortable garden views that is open 24/7, but with so much history with Marriott properties, as an adjunct but completely separate space they have a private spa that offers a Turkish Bath, a Hydrotherapy Plunge, and a cool and revitalized Kniepp water feature outdoors, and a most unexpected tray with complimentary bottled mineral water, fresh squeezed juice, a bowl of fruit, and or course a soothing tea. Wow! Private because you can book the spa as a private zen zone that is exclusively for the use of you (and your partner). An incredible setting that can easily rekindle one’s spirit and soul. Although it was a little on the cool side, being the time of year but they also have a roof top pool / lounge area that looks onto the mountains in the distance. All in all a great retreat to relax, breathe and grow….just book it and go. An incredible experience!

We were looking forward to a relaxing 5 night stay (we paid with Marriott points which was an excellent deal BTW), but didn’t really see our expectations being fully met. The location is good, we wanted to be within 45min of Lake Como, and we got it. The hotel itself is beautiful, with a slick, minimalist design - we enjoyed a lovely check-in with Luca, had a wonderful room, and spent the days/ afternoons by the swimming pool. The daily room cleaning team was lovely and efficient, and left a nice little surprise every day which we loved (local juices, cookies, organic shampoo, chocolate). As a Platinum member, my loyalty to Marriott wasn’t recognised. I didn’t get offered a room upgrade, no complimentary breakfast was provided (€35 pp if paid in cash), and the cost of using the Spa is €25/pp per hour. Not great! In addition, there were building works going on at the roof, which means building site noise from 7.30-8am onwards. Our room had to be changed from 3rd to 2nd floor, but regardless, it felt less cozy and little relaxing to be by the main pool with a large moving crane above your head. It’s such a shame, as the place is well designed, the village is cozy, the lights are well thought through, the proximity to Como is a plus, it’s just that it needs to take guest reviews onboard, and improve in certain areas to make the guest experience better. We had a good stay for our 15 year wedding anniversary, but it could have been a lot more relaxing without the noisy building works.

First of all the hotel does not have a SPA. So for somebudy that expects to enjoy a spa this hotel is a huge dissapointed. Rooms are not heated so if you go in winter you will freeze. Staff is very unprofesionall and manager very agresive, a real close minded person that won’t give a peny on costumer experience. we complain about not being able to have a massage or a sauna and we told him that we won’t give him a good review if he won’t refound us so we can go to a real spa hotel and enjoy our holiday and then he threaten us to complain at police against us saying that we blackmail him. He is promoting pictures with lake view but the hotel is behing a bakery owned by his father and 40 min away from lake Como. In my opinion this hotel is a fraud and should have maximum 3 stars. This is why i been filling complains to all authorities posible, to Marriott and Design Hotels as well. So if any other persons fell the same i advice you to do the same.