480deel
October 31, 2023
We had the black and white room. The owners and the managing concierge need to be in sync. We unfortunately received misinformation and were charged extra for offerings. For example, Jamil was doing the best that he could being the only one in charge with the owners offsite. I did not have my booking info and we asked literally 4 times if breakfast was included in the rate. He said yes. Upon checkout, we were charged a very very high rate for breakfast at $15 usd per person so an extra $60 charge total. We had a cappuccino and yogurt one morning and a cappuccino and eggs another. The rate is inflated. Jamil called the owners upon check out and the owner went on to say "why should I have to absorb the cost of......" which should never come out of a property owners mouth. He continued to say JamIl doesn't know the bookings. Sir, then either be there to manage the "bookings" or get someone who is knowledgeable about what is or is not included in a room rate in order to service the guest. This really left such a bad taste for the trip and specifically the stay. I was also charged the incorrect wine price. Again, to all others booking, make sure the owners are there. I believe you would have gotten a different experience hearing about the renovation etc whereas we didn't have any info about the property. Be warned, if you want to have dinner on site, the $50 dinner charge without wine, is very high for Czechia and the surrounding restaurants in Kutna Hora. You are better going into town.