Red Roof Inn Grand Rapids Airport

This is the worst motel/hotel I have ever stayed at, without exception. The clerk was nice enough but the room was HORRIBLE! The rug as you walk in was torn to shreds and dirty. The bedspread was stained. The bathroom was moldy and the toilet plugged up. The rug near the bed was also shredded and filthy. There was no TV. The socket on the wall did not have a cover. The chair was torn and worn beyond belief. When I complained to the clerk in the morning he was like stoned faced and refused to respond or offer any discount. I paid $75 because the rating was 3.1 and 3.4 on two sites. I have no idea how they got that rating. You should avoid at all costs.

The room was horrible, it smelled like cat urine and disinfectant. The drape rod was on the floor no drapes attached. I looked at a second room it was only 1% better. Stains on the sheets and on the floor, almost look like it was a crime scene. The only positive note is Red Roof Inn put the credit back on my booking company but I went through ***********, they won't give back my money. Please save yourself and don't choose this location.

Very dirty inside.wet carpet filthy walls and bathroom. Noisy people outside until 4:30 am. We booked this room because we had a small dog and flew in late so didn’t want to travel home. Felt unsafe, and we got no sleep. Didn’t want to touch switches or use shower. Stepped on soggy carpet when entering side of bed with socks which grossed me out. No blowdryer in unit so asked at front desk and was told to check other rooms. Just an awful experience!!

Three stars is not an accurate rating for this hotel. If I could give it less than one star, I would. I used to stay at Red Roof Inns all the time, but this trip will be my last time staying at Red Roof Inns. The hotel is totally unclean, and a complete mess, as if it is understaffed in the extreme. Garbage cans outside the rooms are overflowing. There are very few towels in the bathrooms and they look and smell old and unclean. There is dirty laundry and trash in the breezeways, and all the windows throughout the hotel are streaked. I needed assistance from the front desk, and found the desk clerk lounging in a chair in the main entrance and drinking a coke, rather than behind the desk. I'm sorry to say that many Red Roof Inns have become truly disgusting. I never leave reviews, let alone bad ones, but this is the 2nd Red Roof Inn I've stayed in over the past two days, and both of them were nothing like the Red Roof Inns I was once used to. These hotels have become shockingly degraded and just plain awful. I'm so disappointed in what I once regarded as a very decent option for travelers with pets. I'm truly sorry to see this happening to this chain.

Before even entering the hotel I noticed a van with a broken back window, a car with a totally flat tire and another van with writing on it saying they’re a homeless family etc. Checked in to first room that smelled bad and the light above the only mirror didn’t work. Tried calling the front desk with no answer. Walked over to ask to have the lightbulb changed but was given a different room instead. Checked in to second room which smells like old diapers. If I thought I could get my money back, I would leave and find another hotel for our one night!

In the past 5 years this hotel has come a long ways. It used to be sketchy. Now it is decent. But the wifi problems make it horrible for the business traveler. We arrived Friday night and were one of the 10 people that called and complained about not having wifi. To get wi-fi we had to stand outside our rooms and connect to the wifi in the building across the parking lot. Friday morning I was told that the manager would take of it right away. Friday Afternoon I was told the manager would take care of it in the evening when she came in. Friday Night I was told that she was not coming in. Saturday Morning after the temperature dropped to 34 degrees and we still had to stand outside the room I called the Red Roof Complaint line. 800.554.4555 The Corporate Office office a folder when they got the same song and dance. "We will take care of it today." The problem was not fixed when we checked out Sunday Morning. If you do stay there, ask if the wifi has been fixed or request a room change to the East building where the office is. If this or other problems continue, try to resolve them with the from office but if you are stone walled, do not hesitate to call Corporate. Complaints, especially one that they have to open up files on are reviewed with license renewals. Red Roof Corporate Complaints 800.554.4555

First of all the room was nasty. Looked like blood on the lamp shades, the ceiling was falling apart, the beds had stains on every blanket, towels had stains, the floors had holes in it and the area it self was very sketchy and rough. I had some guy searching for a missing child and his ex wife who had red hair. He sat at the hotel waiting for me and my family to get back because he heard someone with red hair was staying in the room. Well my daughter has red hair so he ran up on us when we arrived back. Very scary. Overall worse place I've ever stayed. I usually dont write reviews but this one needed to be said.

We arrived after flights at 1:30 am to partying and loud music outside that lasted until 4am. No quiet hour. Room was so very dirty. Wall switches filthy, walls smeared with whatever and the rug on side of bed by wall soaked my socks it was wet on the whole side. Grossed us out. Phone in room didn’t work to call office. We’re told we had a discounted room when we talked to employee in the morning. I guess that means room doesn’t get cleaned? No rules etc. health department needs to see this place.

The bed was comfortable, the shower was hot and clean. And, the front desk person who checked me in was awesome! She was knowledgeable of the area and very nice and courteous, keep up the good work. Not a bad motel.