Radisson Hotel Casablanca Gauthier la Citadelle

The staff were warm, welcoming. The room was spotless, modern, and very comfortable. The bed was good and the amenities were top-notch.

Wonderful and perfect place to spend time with family, perfect hotel, sensational customer service and completely safe. high level reception service specially miss Abir, she was very kind and helpfull and she welcomed us with a warm smile. Thank u miss u made our stay And thank u Radisson for this amazing experience.

if my review was based on my first night , i would have given it easily 5/5 , unfortunately , they decided that i need to move on to another room located on the 10th floor on my second night , reason behind it they were witnessing some Air conditioning problems on the floor where i was staying , anyhow , i moved on according to their request to the 10th floor , although they upgraded me to a suite , but i dont recommend it to anyone to stay in that floor , the roof top right above it is extremely noisy , music stops at 12 AM , but still the rearrangements of chairs and stools ...etc keeps on going until 2 AM , in short avoid staying on the 10th floor , trust me , other this unfortunate incident , breakfast is great , staff are nice , location is perfect

I recently stayed at the Radisson Casablanca Citadel for a four-night business trip. While there were some positives, unfortunately, the negatives outweighed them, leading to a less-than-satisfactory experience. The Good: - Smooth Check-In:The check-in process was quick and efficient, allowing me to settle into my room without any hassle. - Comfortable Room:My room was comfortable and met my expectations for a business trip. - Excellent Breakfast & Friendly Staff:The breakfast was truly a highlight – excellent variety and quality. The staff at the ground floor restaurant, both during breakfast and dinner, were incredibly friendly and professional, making me feel welcome every day. The Bad: 1. Rooftop Bar Noise: If you're staying on the 8th floor or higher, prepare for noise from the rooftop bar until midnight. It’s disruptive enough to "bounce you out of bed." I would recommend avoiding these floors unless you plan to enjoy the bar yourself. 2. Construction Noise: If you're trying to relax or work from your room during the day, expect disturbance from the large construction project next door. This was a constant source of distraction during my stay. 3. Unreliable Laundry Service: The laundry service was a major disappointment. Despite dropping off my laundry early Tuesday morning (before 9am as requested), it wasn’t delivered by the promised 7pm. After following up multiple times, I was told it would arrive between 9-10pm. By the time I returned to the hotel at 10pm, they casually informed me that it wouldn’t arrive until the next morning, which disrupted an important pre-breakfast meeting. The lack of care or apology from the staff was particularly frustrating. Given the wide range of hotel options in Casablanca, I will not be returning to the Radisson Casablanca Citadel. For business travelers, the issues with noise and service make this hotel difficult to recommend.