Guest User
June 13, 2023
Beautiful colonial hotel, spacious, comfortable rooms, beautifully decorated, air conditioning always on. Very clean. The attention of Larry (night concierge) and the maids was excellent, super friendly, attentive to any need. Rich, varied and abundant breakfast. The location is very good, close to all the main attractions and the view from the terrace towards Bocagrande is spectacular, but the problem is that the hotel is surrounded by nightclubs, therefore the place is too noisy (if you are looking for tranquility) MARTIN, the concierge who greeted us upon our arrival was not very decisive regarding a question we made, nor did he explain to us how to use the jacuzzi on the terrace, he did not tell us that we had to make an appointment and one day he did. We saw it unoccupied and we went, after a while 2 very unpleasant guests arrived and complained that we were there, and Martin came to tell us that he had explained to us what the usage policy was (WHEN IN REALITY HE NEVER DID IT) AND OF COURSE WE HAD TO LEAVE. Of course, with MARTIN we did not have good treatment since our arrival and even something derogatory regarding our nationality. We were very dissatisfied with your attention. Because of this situation and because of how noisy the area is due to all the clubs around, I would not stay again.
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