3-Star Hotels in Carnegie

We were looking for an overnight stay, family of 5, and our well behaved and well trained Labrador and pet parrot. The gentleman on the phone was lovely, very friendly and helpful. The day before arrival we were informed that we would be provided a different room (as due to heavy rain the night before, the room we had been allocated was flooded). On arrival, the entrance, reception, exterior and courtyard looked nothing like the online photos. It was in a state of disrepair, rundown, untidy, messy, rubbish around the place, overgrown, peeling fading painted signs etc. We hesitantly checked in, and went to our room. Entering our room, there was a strong unusual smell, and looking up we saw black mould on the ”popcorn white” ceilings (in the living area, bedroom and the bathroom), hence the smell. The room was extremely run down, peeling paint, cobwebs and spiders, the 'grout' in the bathroom had been painted, and was peeling in places. The back of the bedroom door has splotches of different colour paint and tape stuck to it. Due to some of us having asthma we did not want to stay here, for numerous reasons - particularly the mould on the ceilings. We explained to the young girl at reception that we could not stay there due to the black mould on the ceiling and she happily gave us a refund - no further questions asked. We were pretty surprised at the state of disrepair that we didn't really even stay long enough to take photos - we just wanted to leave as soon as we could. We left immediately.