Guest User
October 22, 2024
For the price paid in the lowest season of the year (+$600 night) this hotel does not offer the quality of experience we were looking for. Stayed at a nice suite with comfortable bed that has a minipool, yet we felt uneasy about using it due to lack of privacy (cleaning staff cleaning paths and neighbors can see from other suites on the sides, you should put textiles or something else to avoid this) and cold water (you can use the solar system of the shower to heat the minipool up). Internet worked poorly and we couldn't connect to tv apps. Electric current went off 4-5 times, which means no power generator in place. Breakfast was pricey (pancakes and omelette), obv. not included, yet greasy; Italian expresso was not executed to standards (too large, not creamy, too hot). Cookie at departure seems a copy of the Hilton cookie, yet the paper became so greasy we decided not to eat it. Overall, it felt staff needed more training, it felt they were enthusiast but a bit invading, insisting and not preparing food to the standards of other places visited. There are several 5 stars hotels in Costa Rica that for this price can offer much better experiences. Being "sustainable" or "green" cannot be confused with mediocre performance. Disappointed.