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We had the most fabulous experience this week when we attended Carden Park Spa for the day. We purchased the afternoon tea & spa access package. The whole experience from start to finish was great and the venue is beautiful. However I am writing this to particularly thank Sue from the front desk who went above and beyond. I work in a 5 star hotel myself as a sales and events manager and her guest relations skill set is applaudable. So, Sue, if you read this - keep doing you - you’re amazing !! X

As a party of 2 couples we had visited separately and this was our first time together. Our rooms were fabulous, both in the converted barn. Not the biggest of rooms, however they absolutely had everything you could need and were exceptionally comfortable with amazing views over the Cheshire plain, Liverpool in full view. We ate in the restaurant in the evening which was absolutely packed and deservedly so, the food was fabulous. Between us we had: soup, garlic ciabatta, bruschetta and cod fish cake, all of which were delicious. We all chose fillet steak for our main course, we all commented that it was one of the best we had had, succulent and perfectly cooked, served with great chips, tomato and mushroom - delicious. After a super rested nights sleep, we tucked in to yet more food. Our breakfast was again delicious, a decent continental selection, followed by good hot choices: omelette, poached eggs with avocado on sourdough, full English and crumpets with smoked salmon and poached eggs. If that wasn’t going to set us up for the day then nothing would. From start to finish the service was great, one waiter was a little grumpy in the morning, however I think I would be a little jaded following all the covers the previous evening. We had a fabulous stay, everything was so good. We are local and are already looking forward to the next excuse to treat ourselves.

A very comfortable stay, the staff were very welcoming and friendly, really nice! The Dinner and Breakfast were excellent we had a lovely stay and was just 10 mins from Wrexham Uni were we had an appointment. Just a note - We booked two rooms, one had been recently upgraded, the other was tired and dated, but must be in plan for uprade, this didn't affect our stay.

We booked this hotel with a voucher for 2 nights B & B, I truly wish I had used the voucher for a different venue. The hotel was fully booked for the entire duration with weddings on both days (Friday and Saturday), this in itself was not an issue as the wedding itself is held in a part of the castle away from our room. Ah..... The room. Well on arrival a seemed positive, we stayed in room 110, and oh dear. The room was clean and tidy, but there is a loose floorboard with a nail poking through the carpet. The bathroom is dated, but functional but both taps in the basin leak, and two of the 5 spotlights were blown., again not a huge issue, BUT the room is directly next to the corridor fire door, which bangs directly onto the paper thin bedroom wall every single time someone uses it, with a wedding not finishing till 0400, you might guess how much sleep we got with constant use all night. Also some of the wedding guests decided at 0400 to have a mini party in the room opposite, cue paper thin walls and no sleep. We asked at 0900 for a room change to be told all rooms were allocated so no chance, even though there were some empty at the time and due for occupancy, there were restrictions on file about who they could give them to, we were not allowed it appears. Food was good in the brasserie, but wine and drink is very expensive. Staff were courteous, however even though we had been promised maintenance would sort the door by putting a stop on the floor to stop it banging again, nothing was done. The room was not serviced either which is poor for such a highly rated hotel. For £200 per night (b & b) I expected a much better experience, it does go to show that for all the good reviews we saw prior to booking you can't guarantee quality. We don't reccomend this hotel and will never stay here again. Look elsewhere or ensure you don't get room 110 if you must stay here.

Stayed here on Saturday night with my 2 adult daughters.. Stsyed in a superior family room with garden view.. Room was really spacious and bathroom was beautiful even had elemis toiletries which was grestly appreciated.. Coffee tray stocked up and had galaxy hot chocolate sachets too and lovely biscuits.. We ate in oscsrs restuarsnt.. Staff were so friendly and helpful and food was delicious.. Vegetarian options were enjoyed by my dsughter.. Had breakfast which wad included in the price and tbe selection of food was grest eben offered eggs benedict and pancakes etc.. Really was great.. Receptionist upon checking in was very friendly and advised us if nearest shopling centre etc she also recommend food choices for restaurant.. The hotel is a short drive yo chester and tbe amazing grosvenor garden centre where we spent a goid few hours.. We ate ther too it was amazing.. A really fab stay and we will defo return next time we an a trip to chester.. We stsyed in room 1 on the ground floor and would recommend this room