Southern Sun Cape Sun

Their food was just ok, not top notch.

The hotel is in Cbd and provides shuttle to water front Breakfast excellent

The Southern Sun brand never disappoints, from the porters to the waiters, everyone is friendly and creates a positive, classy atmosphere. The only reason that I did not give it a 5 star rating is due to the front desk ladies not being friendly and not being helpful. Other than that what a pleasant experience. The food is great, the service at breakfast and dinner brilliant and most importantly hygiene is taken very seriously and I was impressed at how clean everything always is, from rooms, to cutlery to the balustrades in the elevator. Simply classy and elegant. Now that is how you run a hotel!

This has been my favourite hotel in Cape Town because of the big rooms, beautiful views and excellent service. However, I think it is time I find an alternative. It has been coming. In my last stay which was in the last week of January, I had some set backs. The city experienced strong winds and I struggled to sleep on the first night as the window was making noise. I dismissed it as an extra-ordinary event. I suffer from chronic insomnia so it was hell. The following night, I could not take it and requested a technician just to check if I was not going crazy. She came and found the noise was excessive and informed front desk that there was something wrong with the window and there was nothing she could do to fix it. I was taking to some rooms to check if I will be comfortable. The first room had high noise levels and the second one was perfect. So we agreed that I go for dinner and when I come back I will move into that room. When I came back and was ushered to the room I had chosen we discovered that I was actually taken to the one I had rejected. the one I had chosen was given to someone else whilst I was at dinner. We then went room hunting again until I found a compromise room. The hotel need to do something about windows. The quality (consistency) of food at dinner has been a problem for sometime. I had complained before and thought with the new Indian Chef things will improve. The meal on first day was acceptable but started deteriorating for the rest of the week. On Thursday 30th January, my last night we had a "seafood curry/stew". Many people struggled as this in my opinion was a speciality food, you cannot have it as a main meal. I do not eat any sea food other then normal fish and some of my colleagues chose to order from outside. I had asked for Chef earlier on in the week and seemed like he was only available for the weekend. Food quality need to be improved.

Good central hotel Was there in business but stayed an additional 2 days. I liked the hotel, central and easy to get around, the beds was very comfortable and the breakfast good. However there were a couple of things - f ex the coffee making facility in the room only had decaf. I asked for regular coffee and got that the first day. The remaining days I asked several times for regular coffee but did not get any. Also there was a leakage in the bath room that I reported (not a major thing but anyway) and that was not taken care of either. When checking out I asked them to refund the amount that I did not use (they reseverd an amount from my credit card) and there was difficultis. Upon check out the guy at the desk could not refund and I asked if they could solve it while I was away (on a tour). Back from the tour still not fixed and I was told that the machine was brooken so they could not refund. I asked for cash but that was not possible. At that time I was a bit irritated especially when they asked me to fill in a form when I got back and then they could refund... When I said I was not interested in have to do administrative work to get my money the woman at the desk got snappy at me but finally I received my money. That's not professional! Otherwise most of the staff was friendly.